Applications Engineer: Drive Troubleshooting & Customer Impact

SolarWinds; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

SolarWinds is seeking an Application Engineer in the Philippines to deliver world-class support by applying technical excellence, performing root-cause analysis, and driving timely resolutions for customers in complex environments.

You will collaborate with product developers, create and maintain knowledge articles, mentor technicians, and engage with customers on onboarding, deployments, and optimization, while staying current with SolarWinds product lines.

Qualifications

• 3–5+ years in enterprise technical support or similar customer-facing IT role.
• Experience writing support content (knowledge base articles).
• On-call experience and ability to communicate complex issues clearly to stakeholders.
• Familiarity with Salesforce and JIRA; knowledge of GitHub is a plus.

Responsibilities

• Engineer solutions and enable support teams to resolve highly complex issues.
• Collaborate with product developers on software bugs and escalations.
• Liaise with customers, capture needs, and feed into application design.
• Replicate, test, and create scripts or code for applications.
• Perform diagnostics and document results; publish processes and articles.
• Maintain awareness of SolarWinds products and related technologies.
• Provide training and mentorship for technical support staff.

Skills

Technical support

Troubleshooting

Communication skills

On-call readiness

Customer-focused

Team collaboration

Tools

Salesforce

JIRA

GitHub

Job description

SolarWinds is seeking an Application Engineer in the Philippines to deliver world-class support by applying technical excellence, performing root-cause analysis, and driving timely resolutions for customers in complex environments.

You will collaborate with product developers, create and maintain knowledge articles, mentor technicians, and engage with customers on onboarding, deployments, and optimization, while staying current with SolarWinds product lines.