Application Support Specialist — Web & Mobile

DUNKIN

Mandaluyong

On-site

PHP 446,000 - 670,000

Full time

5 days ago

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Job summary

DUNKIN' is seeking an Application Support professional in Mandaluyong City, Metro Manila, on a full-time basis. You will manage end-to-end operation, maintenance and support for the Dunkin PH web and mobile applications, serving as the bridge between users, internal teams, external partners, and software developers.

Ideal candidates hold a bachelor’s degree in computer science or MIS and have 2–3 years in application support or related IT roles, with strong skills in JavaScript, PHP, HTML, CSS,

Qualifications

Bachelor’s degree in Computer Science, MIS, or related field.
2–3 years in application support or related IT role.
Proficiency in JavaScript, PHP, HTML and CSS.
Solid SQL knowledge and data handling.
Experience with incident management and escalation processes.
Strong communication and ability to explain technical concepts clearly.

Responsibilities

Maintain and support Dunkin PH web and mobile apps end to end.
Provide timely user support via email, web, and phone.
Create documentation and regular activity reports for multiple apps.
Coordinate with internal teams, partners, and developers on issues and enhancements.
Plan maintenance and upgrade schedules; improve support models.
Guide and retrain users as needed to ensure smooth operation.

Skills

JavaScript

PHP

HTML

CSS

SQL

Incident management

Education

Bachelor’s degree in Computer Science or MIS

Tools

Freshworks

Google Workspace

Job description

Ideal candidates hold a bachelor’s degree in computer science or MIS and have 2–3 years in application support or related IT roles, with strong skills in JavaScript, PHP, HTML, CSS,

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