Application Support Specialist

Chevron Holdings Inc. (Manila Shared Services Center); Makati; Hybrid; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Healthcare & wellness programs

Paid time off

Job summary

Chevron Holdings Inc. operates a Global Service Center in Manila, delivering transactional, processing and consulting services for Chevron affiliates worldwide. The role of Application Support Specialist is based at 6750 Building, Makati City, Philippines, and offers a hybrid work model to support US operations.

You will troubleshoot incidents, guide users through resolutions, coordinate with vendors, and contribute to 24x7 support for North America stations while upholding Chevron values.

Qualifications

• Bachelor's degree in any field required.
• Proficient in MS Office applications.
• Strong English communication skills.
• Good interpersonal and organizational abilities.
• Willing to work night shifts, weekends and holidays.
• Experience dealing with US clients preferred.

Responsibilities

• Provide customer service, technical support, and problem resolution for US stations.
• Primary back-office contact for US operations.
• Troubleshoot BOS, POS, peripherals and related systems.
• Coordinate service dispatches with vendors and field techs.
• Document issues and solutions in the case management system.
• Train users on back-office, POS, and terminal functionalities.
• Support 24x7 coverage for North America operations.

Skills

MS Office proficiency

Strong communication

Interpersonal skills

Analytical problem solving

Presentation skills

Night shift availability

Experience with US clients

Call center experience

Education

Bachelor's Degree in any field

Job description

Job Description:

Total Number of Openings

1

About Us

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.

Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.

In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.

From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.

Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2024 Circle of Excellence for CSR Company of the Year; 2024 Top 10 Fortune 500 companies; 2023 HR Asia best companies; 2022 Diversity Company of the Year; 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.

Global Service Center Overview:

The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.

Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.

About the Role

We have an exciting opportunity for an Application Support Specialist. This role will be based in 6750 Building, Makati City, Philippines.

Responsibilities for this position may include but are not limited to:

• Provides customer service, technical support, manages calls and performs problem resolution for all Company Operated, Retailer-Owned and Marketer stations throughout the United States.
• Primary point of contact for all Back-Office business processes supporting the chevron gas stations across the North America region (US).
• Handles front-end and all the back end needs and issues that that a station may encounter with their day-to-day operation. Assists station personnel with basic BOS, and BOS peripherals (such as printers, scanners, mobile device, mobile tablets, etc) Ensures resolution of the site’s reported issues and escalates when needed.
• Initiates service dispatches by engaging vendors of Back-office system, POS terminals, network devices, and telephony service.
• Monitors issues, documents problems and solutions, and records all activity and communications accurately using team’s case management system.
• Guides callers (store personnel and technicians) through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational at optimum.
• Provides training for procedural problems associated with back-office, POS, terminal and dispenser functionalities.
• Resolves 90% of incoming problems through clear and effective verbal instructions on corrective action.
• Analyzes issues, establishes priorities, anticipates consequences, makes decisions, and takes actions with fine attention to details.
• Supports business’ program initiatives (such as loyalty rewards)
• Interfaces with the Retail Marketing (RMC), Retail Data Quality Assurance (RDQA) and Retail Technology Support (RTSC), COCO Technology and other Chevron groups.
• Can flex with callers’ personality and communication styles.

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, Skills, and Experience:

• Bachelor's Degree in any field
• Proficient in the use of MS Office applications
• Good oral and written communication skills
• Strong interpersonal, organizational, and leadership skills
• Good analytical and problem-solving skills
• Can deliver effective presentations across a multi-cultural customer base
• Open to night shift and shifting work schedules, can work on weekends and holidays for 24x7 team operation
• With experience in dealing with US clients
• Call center experience is a plus

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Selected candidate will work in the Philippines under the local payroll system and benefits.

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way https://www.chevron.com/about/the-chevron-way. At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

Benefits

• Competitive salary
• Allowances, medical and optical reimbursements
• Health care coverage for you and your eligible dependents
• Robust employee centered programs for health and wellness
• Time-off to promote healthy work-life balance or to care for your family
• Annual corporate incentive bonus when the company meets established goals
• Recognition & awards program
• Long-term savings plan
• Life insurance
• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
• Hybrid work model - work remotely from home several days a week

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.

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