Application Support / Software Support Engineer

Join the Future of Fintech as a Software Support Engineer/Application Support Engineer at Etrading Software!

At Etrading Software, we're not just another company—we're a vibrant, forward-thinking community where diversity, collaboration, and innovation thrive. Step into a workplace that values your unique perspective and rewards your hard work. We foster a high-trust environment where integrity, autonomy, and work-life balance are paramount. Get ready to revolutionize the financial industry with cutting-edge trading projects that will shape the future.

Why Choose Us?

Happiness & Well-Being – Say goodbye to Sunday dread! We prioritize work-life balance, ensuring a workplace where trust and respect thrive. With a hybrid setup (only 2x onsite per month), you have the flexibility to do your best work from where you thrive.
Excellence & Growth – We are committed to continuous learning and innovation. With training, certifications, and career development opportunities, we support your professional growth every step of the way.
Collaboration & Impact – Work alongside industry leaders, developing high-frequency, low-latency trading applications that drive fairness and transparency in financial markets worldwide.

Diversity & Inclusion – We embrace diverse perspectives, creating an empowering and inclusive workplace where everyone can contribute meaningfully.

Transparency & Trust – Open communication is at the heart of what we do. We foster a culture of clarity, accountability, and integrity, ensuring you always have a voice.
Competitive Benefits: Your contributions are recognized and rewarded. We offer competitive salaries, enticing bonus programs, and comprehensive benefits, including HMO coverage for you and your dependents from day one.

About the Opportunity

We are looking for a mid to senior level Software Support Engineer with Unix and web application experience to support trading applications used internationally. The Software Support Engineer will determine and research client issues such as product functionality and develop and respond with timely solutions.

The successful candidate is an individual with good strategic, analytics, organizational, and interpersonal qualities. The ideal candidate is both technically savvy and able to collaborate well with the team, who gravitates towards issue ownership and accountability.

About the Role

• Providing software application support for Java/web applications in an AWS infrastructure
• Possessing specialist knowledge of operating systems, devices, applications, and software
• Consulting with the software development team, internal users, and clients to improve application performance
• Managing a ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date
• Establishing the root causes of application errors, and escalating serious concerns to the Architecture and Development teams
• Performing analyses on software application functionality and suggesting improvements
• Communication with other vendors maintaining infrastructure
• Configuration and maintenance of application services
• Developing a runbook of operational processes, striving to automate where possible
• Improving monitoring of the platform and ownership of these tools/dashboards
• Troubleshooting tickets from customers
• Handling incidents affecting application services
• Continuously improving the team, tools, and processes

About You

• 5+ years of 2nd line and 3rd line client-facing application support experience
• Knowledgeable in various UNIX/Linux commands and functions
• Experience supporting a highly automated and dynamic cloud environment (AWS preferred)
• Proven experience with cloud-based technologies and solutions including but not limited to: Linux/Unix, AWS, GCP or Azure
• Strong Linux/Unix Administration experience
• Good knowledge of databases, understanding schemas, database structures, and ability to write and debug SQL queries
• Experience with one or more of the following systems: Tomcat, Nginx, Zookeeper, Sorlcloud, Kafka
• Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing
• Experience creating client-facing documentation: i.e. workshops, manuals, guides, etc.
• Excellent communication skills
• Experience working with a ticketing system (e.g., Jira / Jira Servicedesk)
• Ability to accurately create and follow documented procedures
• Ability and willingness to work extra hours during a crisis
• Willing to work on a 24x7 shifting schedule

Advantages (Nice-to-haves)

• Experience with one or more of the following systems: Tomcat, Nginx, Zookeeper, Sorlcloud, Kafka
• Experience with MongoDB desired but not required
• Experience with scripting languages beneficial but not required
• Experience with FIX (Financial Information eXchange) Applications desired but not required

Ready to join the ranks of industry leaders? Apply now and seize the opportunity to work in one of the most progressive and rewarding environments in the field. Discover why Etrading Software is the best place to shape your future in Fintech!

By applying to this job, you are permitting our organization to use your personal data solely for recruitment purposes. This data may be shared with third-party services to streamline the processing of your application and with our parent company, ETS London, for recruitment assessment and interview purposes.

We are committed to protecting and respecting your privacy. For more information on how we collect, use, store, and protect your personal data, please read our Privacy Notice or contact our Data Protection Officer at DPOManila@etradingsoftware.com.