Application Support Engineer

Staff X - Offshore Staffing; Philippines; On-site; PHP 893,000 - 1,339,000; Full time

Job summary

Staff X - Offshore Staffing is seeking an Application Support Engineer to maintain a Node.js/MySQL internal app for a wealth advisory business. You will manage Google Cloud Platform operations, own API integrations with enterprise platforms, and ensure overnight processes run smoothly during Australian hours.

This role emphasises platform ownership over pure support, with a six-month path to full autonomy. You will work from home, collaborating with a small team and stakeholders across finance

Qualifications

• Pro production-level Node.js proficiency required.
• Strong MySQL skills, complex queries and data integrity.
• Experience integrating non-trivial APIs with enterprise/product platforms.
• Ability to own problems end-to-end with high autonomy in a small team.
• Clear, confident communication with non-technical stakeholders.

Responsibilities

• Maintain, debug, and enhance the internal web app built on Node.js/MySQL, delivering fixes and features.
• Manage API integrations with Xplan, SharePoint, and Asana; migrate to native APIs.
• Handle Google Cloud Platform operations including deployment, secrets, and storage management.
• Write scripts to automate processes and improve platform efficiency.
• Monitor system health during Australian business hours and respond to incidents.
• Implement Asana-based workflows and support daily operations integration.
• Perform minor WordPress CMS updates and back up Lead IT Specialist, aiming for full autonomy in six months.

Skills

Node.js

MySQL

API integration

Autonomy

Communication

Job description

THE ROLE

As an Application Support Engineer (IT Support Officer), you will maintain, enhance, and stabilise a Node.js and MySQL-based internal web application purpose-built for a wealth advisory business. You will manage the cloud infrastructure on Google Cloud Platform, own API integrations with enterprise platforms, and keep critical overnight processes running cleanly during Australian business hours. Within six months, the expectation is full autonomous operation — this is not a support desk role, it is a platform ownership role.

WHAT YOU WILL DO

• Maintain, debug, and enhance the proprietary internal web application built on Node.js and MySQL, delivering bug fixes, feature additions, and ongoing platform stability.
• Manage and optimise API integrations with Xplan, SharePoint, and Asana — with active priority work migrating the platform from web scraping to Xplan's native API.
• Perform Google Cloud Platform operations including application deployment, secrets management, and cloud storage management.
• Write and maintain scripts and automation to reduce manual business processes and improve platform efficiency across the board.
• Monitor system health during Australian business hours — including early morning confirmation that overnight jobs have completed correctly — and respond to critical incidents as they arise.
• Implement Asana-based business process workflows as directed by the broader team and support the integration of Asana into daily operations.
• Perform minor WordPress CMS content updates and act as technical backup to the Lead IT Specialist, with the clear expectation of fully independent operation within six months.

WHAT YOU BRING

• Demonstrated, production-level proficiency in Node.js — this is the core language of the platform and is non-negotiable; you must have built or maintained real systems with it, not just completed tutorials.
• Strong MySQL skills including writing complex queries, database management, and troubleshooting data integrity issues — non-negotiable.
• Hands-on API integration experience with non-trivial, third-party APIs — financial, enterprise, or productivity platforms preferred; simple REST experience alone is not sufficient.
• Proven ability to own problems end-to-end and progress without daily direction in a small team or high-autonomy environment.
• Clear, confident communication with non-technical stakeholders — financial advisors and business staff will rely on you to translate technical situations into plain language.

WORK ARRANGEMENT

This is a full work-from-home role. You will work from your own home office, supporting Australian business hours.

WHY STAFF X

Staff X is a certified Great Place to Work employer in the Philippines for multiple consecutive years.

Staff X offers long-term, stable employment with genuine career growth.

COMPENSATION

Competitive salary commensurate with experience.

COMMITMENT

This is a full-time, dedicated role (Independent Contractor Agreement). The client and Staff X invest heavily in onboarding, training, and integrating this person into a long-term team. We are looking for someone ready to commit fully, not someone exploring a side arrangement, managing multiple clients, or running parallel freelance work. If you are currently freelancing and not ready to step into a single dedicated role, this is not the right opportunity for you. If you have a full-time job and are looking for a second income, please do not apply. The right person for this role genuinely wants a stable, long-term career with a single employer who invests in their growth. This is a permanent position. We hire people we intend to keep for years, not months.