Application Support Engineer

77GSI; Philippines; On-site; PHP 420,000 - 540,000; Full time

Job summary

77GSI is seeking an Applications Support Engineer to enable uptime for customer environments, remotely or on-site. You will monitor systems, perform routine changes, and assist with problem resolution while coordinating with customers and teams.

The role requires strong SQL/Java skills, Unix/Linux knowledge, and solid documentation abilities. English fluency is essential for effective customer communication and knowledge sharing.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or an equivalent field.
• Fluent in written and spoken English.

Responsibilities

• Provide on-site or remote support to customer sites on a rostered basis.
• Offer on-call standby support outside normal hours including holidays.
• Monitor and control supported software and hardware, ensuring high availability.
• Communicate clearly with customers and internal teams on issue progress and outcomes.
• Investigate, diagnose, and resolve support incidents to restore operations.

Skills

Analytical skills

Customer management

Communication skills

Documentation

SQL

Java

Unix/Linux

ISTQB familiarity

Education

Degree in Information Technology or Computer Science

Tools

Git

CVS

SVN

Bdeploy

Job description

A customer-oriented Application Support Engineer with strong communication, analytical, customer management, application, and technical skills. Works effectively and efficiently in a productive environment to ensure the high availability of supported systems.

Your Role

APPLICATION SUPPORT ENGINEERJob Summary

• Provide support to customer sites on a rostered basis, either remotely or at the customer's premises.
• Provide on-call standby support outside of normal rostered hours, including public holidays.
• Effectively support customer operations, including the startup, monitoring, and control of supported software and equipment.
• Communicate clearly with customers and internal stakeholders to keep them fully informed about the outcome and progress of relevant issues.
• Investigate and resolve support incidents to allow customer systems to resume normal operations.
• Continually assess the performance of supported software and equipment to maintain operational parameters and standards and assist in making corrections or improvements.
• Support and maintain both hardware and software systems, including software updates and hardware upgrades.
• Assist with training other team members and apprentices within the area of expertise.
• Update and contribute to the online knowledge base.
• Investigate and resolve problem tickets.
• Identify, propose, and organize improvements to functionality and software fixes.
• Deliver small change requests involving configuration or minor code changes.
• Conduct release testing of application changes and patches and coordinate UAT.
• Deploy patches to customer environments.

Candidate ProfileTechnical Skills and Experience

The candidate should have knowledge and experience in the following:

• High analytical and customer management skills.
• Strong documentation skills.
• Strong SQL skills, particularly with Oracle and Microsoft SQL databases.
• Strong Java skills, with demonstrated proficiency in Java programming and experience diagnosing and resolving minor to medium technical issues.
• Strong Unix/Linux knowledge and network concepts.
• Experience with GIT, CVS, SVN, and/or Bdeploy.
• Knowledge of Waterfall and Agile methodologies.
• Knowledge of testing methodologies; ISTQB certification is preferred.
• Ability to generate quality technical documentation as required.
• Knowledge of warehouse management processes and automation is highly beneficial.
• Effective communication skills, both internal and external, written and verbal.

Educational Qualifications

• Degree in Information Technology, Computer Science, or an equivalent field.
• Fluent in written and spoken English.