Application Support Analyst

MicroSourcing; Manila; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Healthcare coverage

Performance bonus

Paid time-off

Team events

Flexible work arrangements

Job summary

MicroSourcing is seeking an Application Support Analyst in Ortigas, Pasig to work onsite during night shift. The role involves analyzing recurring user issues, monitoring logs, and escalating complex cases to the right teams for resolution.

You will provide second-level technical support, investigate SQL and NoSQL database problems, and leverage C# to reproduce and fix issues while ensuring software stability and performance.

Qualifications

• Experience in a software or application support role.
• Strong troubleshooting methodology and ability to diagnose issues.

Responsibilities

• Analyze recurring user issues, document findings, and prepare incidents for escalation.
• Monitor application job logs, identify errors, resolve issues where possible, and escalate complex cases.
• Provide second-level technical support to internal colleagues and assist 1st level support with complex software issues.
• Investigate SQL/NoSQL database issues and analyze application behavior to identify root causes.
• Use C# to troubleshoot, reproduce, and narrow down application issues while maintaining software stability.

Skills

SQL databases

NoSQL databases

C#

Communication

Documentation

Tools

CRM systems

Ticketing systems

Job description

Discover your 100% YOU with MicroSourcing!

Position: Application Support Analyst

Location: Ortigas, Pasig

Work setup & shift: Onsite | Night Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement through structured onboarding, online software training, and collaboration with an international support team.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As an Application Support Analyst, you will:

• Analyze recurring user issues, document findings, and prepare incidents for escalation when necessary.
• Monitor application job logs, identify errors, resolve issues where possible, and escalation complex cases to the appropriate teams.
• Provide second-level technical support to internal colleagues and assist the 1st Level Support team with complex software-related issues.
• Investigate SQL and NoSQL database issues and analyze application behavior to identify the root cause of technical problems.
• Utilize C# code to troubleshoot, reproduce, and narrow down application issues while supporting ongoing software stability and performance.

What You Need

Non-negotiables

• Previous experience in a software support or application support role.
• Strong understanding of software applications and troubleshooting methodologies.
• Experience reproducing, analyzing, and investigating software faults.
• Working knowledge of SQL databases, NoSQL databases, and C#.
• Strong communication skills with excellent attention to detail and the ability to document customer issues accurately.

Preferred Skills/expertise

• Experience using CRM or ticket management systems.
• Experience supporting enterprise or business-critical software solutions.
• Knowledge of job scheduling processes and application log analysis.
• Strong analytical and problem-solving skills with a customer-focused mindset.
• Reliable, organized, and capable of managing multiple support requests in a fast-paced environment.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self – we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply.