API Support Engineer — Onsite in Ortigas

Questronix Corporation; Metro Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

Questronix Corporation is seeking a technically skilled after-sales support specialist to handle API Developer Portal/Marketplace queries. The role focuses on timely responses, data gathering, and escalation to Level 2 teams while ensuring adherence to SLAs.

You will monitor API behavior, communicate findings, and provide regular status updates to corporate API clients. The ideal candidate has IT-related education, strong analytical skills, and the ability to work onsite in Ortigas.

Qualifications

• College graduate in IT or related field is required.
• The candidate should demonstrate strong analytical and planning abilities.
• Excellent communication and presentation skills are essential.
• Problem-solving skills and the ability to work onsite in Ortigas are required.

Responsibilities

• Receive API product-related issues and inquiries from API Consumers via email and/or Viber messages.
• Provide timely and accurate responses and acknowledge receipt of issues.
• Request details from API Consumers needed for investigation and resolution.
• File tickets in the bank’s ticketing system for documentation and monitoring.
• Investigate issues by checking API call logs and database entries and document findings.
• Escalate to Level 2 Support Units as needed and communicate initial findings.
• Update tickets with escalation details and monitor aging rate.
• Relay updates to clients as per SLA and coordinate with API Product Team.

Skills

Analytical thinking

Planning skills

Communication skills

Presentation skills

Problem-solving

Willing to work onsite

Education

Bachelor’s degree in IT or related field

Job description

Questronix Corporation is seeking a technically skilled after-sales support specialist to handle API Developer Portal/Marketplace queries. The role focuses on timely responses, data gathering, and escalation to Level 2 teams while ensuring adherence to SLAs.

You will monitor API behavior, communicate findings, and provide regular status updates to corporate API clients. The ideal candidate has IT-related education, strong analytical skills, and the ability to work onsite in Ortigas.