Anaplan Support Analyst

Keyrus EPM; Philippines; Ibrido; PHP 500.000 - 900.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Remote & hybrid work

International projects

Descrizione del lavoro

Keyrus EPM is seeking a proactive Anaplan Support Analyst to join our Enterprise Performance Management team in Manila. You will act as the primary contact for client inquiries, troubleshoot complex issues, and maintain Anaplan models in production while supporting ITSM processes.

The role offers hybrid work with opportunities to collaborate globally, develop in a client-facing environment, and advance within Anaplan-focused career paths.

Competenze

• Bachelor’s degree in related field.
• Anaplan Level 2 Model Building certification.
• 2–4 years in a SaaS/support role.
• Hands-on Anaplan production support experience.
• Strong communication and client engagement skills.
• Fluent in English; Cantonese/Mandarin/Tagalog a plus.
• Familiar with ITSM practices and structured support.

Mansioni

• Act as primary point of contact for Anaplan client inquiries.
• Troubleshoot technical and functional issues promptly.
• Maintain and enhance Anaplan models with minor updates.
• Manage full ticket lifecycle per SLAs using internal tools.
• Collaborate with consultants and tech teams on escalations.
• Deliver user training and promote best practices.
• Contribute to knowledge base and client documentation.
• Assist onboarding and mentoring of junior analysts.

Conoscenze

Anaplan support

Client engagement

Troubleshooting

English fluency

ITSM familiarity

Formazione

Bachelor's degree

Strumenti

ServiceNow

Jira Service Management

Zendesk

BMC Remedy

Anaplan Connect

Descrizione del lavoro

Anaplan Support Analyst

Company : Keyrus Epm

Job Type : Full Time

Location : Philippines

Employment Type: Full-Time

Location: Manila, Philippines

Keyrus is seeking a proactive and experienced Anaplan Support Analyst to join our Enterprise Performance Management (EPM) team. This role is ideal for someone who enjoys solving problems, supporting business-critical systems, and working directly with clients in a collaborative and fast-paced environment. You’ll work with clients across industries, acting as a key resource for both technical troubleshooting and functional advisory on Anaplan.

1. Who You Are

• Bachelor’s degree in business, Information Systems, Finance, or a related field
• Certified in Anaplan Level 2 Model Building
• 2–4 years of experience in a support role for SaaS or enterprise platforms, ideally in a managed services or client‑facing environment
• Hands‑on experience supporting Anaplan in a production environment
• Strong communication, client engagement, and relationship management skills
• Analytical and service‑oriented, with solid troubleshooting ability
• Fluent in English; additional language proficiency in Cantonese, Mandarin, or Tagalog is a plus
• Familiar with IT Service Management (ITSM) practices and providing platform support in structured environments

2. Preferred Qualifications & Experience

• Anaplan Level 3 Model Building certification
• Exposure to ITIL‑aligned support models and frameworks (Incident, Problem, Change Management)
• Experience using ITSM tools such as (ServiceNow, Jira Service Management, Zendesk, BMC Remedy)
• Familiarity with scripting, APIs, and integration tools (e.g., Anaplan Connect)
• Background supporting business domains such as finance, supply chain, or workforce planning

3. What You Will Do

• Act as the primary point of contact for client inquiries related to Anaplan.
• Troubleshoot and resolve both technical and functional issues in a timely manner.
• Maintain and enhance supported Anaplan models, including minor changes and updates.
• Manage the full support ticket lifecycle using internal tools and in accordance with SLAs.
• Work collaboratively with consultants and technical teams on escalated or complex issues.
• Deliver user training and help reinforce best practices across client teams.
• Contribute to internal knowledge base and documentation to support team efficiency.
• Assist in onboarding and mentoring junior support analysts.

4. Career Development

• Structured career path toward Anaplan Model Builder or Functional Consultant roles.
• Opportunity to lead support initiatives and participate in global Anaplan projects.
• Gain exposure to end-to-end project delivery and multi‑industry use cases.
• Sponsorship for certifications and continued professional development.

5. What We Offer

• Competitive compensation and performance‑based bonus.
• Flexible work policy with remote and hybrid options.
• Health insurance and wellness benefits.
• Exposure to international projects with leading global organizations.
• Collaborative and innovation‑driven work culture.

About Keyrus

Keyrus is an international consulting firm, specializing in the seamless integration of data intelligence and digital solutions. With a presence spanning 20 countries and a team of over 3000 dedicated professionals, Keyrus is at the forefront of delivering innovative projects to diverse clients across industries such as Banking/Supply chain, Healthcare/Pharmaceuticals, FMCG, Oil & Gas, and more.

Our Approach

At Keyrus, our consultants bring together a unique blend of supply chain, business, and IT expertise. We are committed to being the best in our class, with a singular focus on delivering substantial value to our clients. We pride ourselves on our ability to navigate the complex intersection of data and digital solutions to meet the evolving needs of our clients.

Our Philosophy

We reject rigid corporate structures and, instead, place our trust in individuals who take ownership and aspire to build teams founded on trust. At Keyrus, we understand the importance of fostering a culture where every team member plays a vital role in our collective success. We believe that our strength lies not only in our global reach but in the collaborative efforts of our people.

Join Us

Keyrus is more than a consulting firm; it is a dynamic and inclusive community that values innovation, diversity, and individual contributions. If you are passionate about making an impact, embracing responsibility, and being part of a team that thrives on trust, Keyrus is the place for you.