Anaplan Support Analyst

Keyrus EPM; Metro Manila; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Health insurance

Wellness benefits

Flexible work policy

Job summary

Keyrus is seeking a proactive and experienced Anaplan Support Analyst to join our Enterprise Performance Management (EPM) team in Manila. You will work directly with clients, provide technical troubleshooting and functional advisory on Anaplan, and help keep critical models running smoothly.

The role involves serving as the primary contact for inquiries, resolving issues in production, managing the full ticket lifecycle, training users, and contributing to our knowledge base.

Qualifications

• Bachelor’s degree in business, Information Systems, Finance, or a related field.
• Anaplan Level 2 Model Building certification.
• 2–4 years of experience in a support role for SaaS or enterprise platforms.
• Hands-on experience supporting Anaplan in a production environment.
• Fluent in English; Cantonese/Mandarin/Tagalog a plus.
• Familiar with ITSM practices and platform support in structured environments.

Responsibilities

• Act as the primary point of contact for client inquiries related to Anaplan.
• Troubleshoot and resolve technical and functional issues.
• Maintain and enhance supported Anaplan models, including minor changes.
• Manage the full support ticket lifecycle using internal tools and SLAs.
• Work with consultants and technical teams on escalated or complex issues.
• Deliver user training and reinforce best practices across client teams.
• Contribute to the internal knowledge base and documentation.
• Assist in onboarding and mentoring junior support analysts.

Skills

Strong communication

Analytical

Client engagement

Relationship management

Education

Bachelor's degree in business, Information Systems, Finance or related field

Tools

ServiceNow

Jira Service Management

Zendesk

BMC Remedy

Anaplan Connect

Job description

Employment Type: Full-Time

Location: Manila, Philippines

Keyrus is seeking a proactive and experienced Anaplan Support Analyst to join our Enterprise Performance Management (EPM) team. This role is ideal for someone who enjoys solving problems, supporting business-critical systems, and working directly with clients in a collaborative and fast-paced environment. You’ll work with clients across industries, acting as a key resource for both technical troubleshooting and functional advisory on Anaplan.

1. Who You Are:

• Bachelor’s degree in business, Information Systems, Finance, or a related field
• Certified in Anaplan Level 2 Model Building
• 2–4 years of experience in a support role for SaaS or enterprise platforms, ideally in a managed services or client-facing environment
• Hands‑on experience supporting Anaplan in a production environment
• Strong communication, client engagement, and relationship management skills
• Analytical and service‑oriented, with solid troubleshooting ability
• Fluent in English; additional language proficiency in Cantonese, Mandarin, or Tagalog is a plus
• Familiar with IT Service Management (ITSM) practices and providing platform support in structured environments

2. Preferred Qualifications & Experience:

• Anaplan Level 3 Model Building certification
• Exposure to ITIL‑aligned support models and frameworks (Incident, Problem, Change Management)
• Experience using ITSM tools such as (ServiceNow, Jira Service Management, Zendesk, BMC Remedy)
• Familiarity with scripting, APIs, and integration tools (e.g., Anaplan Connect)
• Background supporting business domains such as finance, supply chain, or workforce planning

3. What You Will Do:

• Act as the primary point of contact for client inquiries related to Anaplan.
• Troubleshoot and resolve both technical and functional issues in a timely manner.
• Maintain and enhance supported Anaplan models, including minor changes and updates.
• Manage the full support ticket lifecycle using internal tools and in accordance with SLAs.
• Work collaboratively with consultants and technical teams on escalated or complex issues.
• Deliver user training and help reinforce best practices across client teams.
• Contribute to internal knowledge base and documentation to support team efficiency.
• Assist in onboarding and mentoring junior support analysts.

4. Career Development:

• Structured career path toward Anaplan Model Builder or Functional Consultant roles.
• Opportunity to lead support initiatives and participate in global Anaplan projects.
• Gain exposure to end‑to‑end project delivery and multi‑industry use cases.
• Sponsorship for certifications and continued professional development.

5. What We Offer:

• Competitive compensation and performance‑based bonus.
• Flexible work policy with remote and hybrid options.
• Health insurance and wellness benefits.
• Exposure to international projects with leading global organizations.
• Collaborative and innovation‑driven work culture.

About Keyrus:

Keyrus is an international consulting firm, specializing in the seamless integration of data intelligence and digital solutions. With a presence spanning 20 countries and a team of over 3000 dedicated professionals, Keyrus is at the forefront of delivering innovative projects to diverse clients across industries such as Banking/Supply chain, Healthcare/Pharmaceuticals, FMCG, Oil & Gas, and more.

Our Approach:

At Keyrus, our consultants bring together a unique blend of supply chain, business, and IT expertise. We are committed to being the best in our class, with a singular focus on delivering substantial value to our clients. We pride ourselves on our ability to navigate the complex intersection of data and digital solutions to meet the evolving needs of our clients.

Our Philosophy:

We reject rigid corporate structures and, instead, place our trust in individuals who take ownership and aspire to build teams founded on trust. At Keyrus, we understand the importance of fostering a culture where every team member plays a vital role in our collective success. We believe that our strength lies not only in our global reach but in the collaborative efforts of our people.

Join Us:

Keyrus is more than a consulting firm; it is a dynamic and inclusive community that values innovation, diversity, and individual contributions. If you are passionate about making an impact, embracing responsibility, and being part of a team that thrives on trust, Keyrus is the place for you.