Analyst, Customer Operations

Analog Devices International Unlimited Company; General Mariano Alvarez; On-site; USD 30,000 - 50,000; Full time

Job summary

A leading company in the semiconductor industry seeks an Analyst for Customer Operations to enhance customer relations and manage quotes. The role focuses on interfacing with various teams and requires a degree in Industrial Engineering along with robust communication and Excel skills. Join a dynamic environment that fosters innovation and continuous learning.

Qualifications

• Preferably a graduate of Industrial Engineering or any 4 years bachelor’s degree.
• Must have at least 3 years of work experience in related field.

Responsibilities

• Provide excellent customer service and maintain excellent customer relationships.
• Interface and communicate with logistics and business planning.
• Manage customer quotes and keep track of the backlog.

Skills

Excellent verbal and written communication skills

Strong computer skills

Ability to work with others

Flexible and multi-tasked

Strong knowledge in MS Excel

Education

Bachelor’s degree in Industrial Engineering or related field

Tools

SAP

Job description

Analyst, Customer Operations page is loaded

Analyst, Customer Operations

Apply locations Philippines, Cavite (jp) time type Full time posted on Posted 2 Days Ago job requisition id R253072

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and Twitter (X) .

Senior Representative

Primary Function:

Demonstrates ability tobuildandmaintainstrongrelationships with customer and colleagues.

Understandstheissuesthatdrive customerscorecardsorrelationship.

Educational Background:

Preferably a graduate of Industrial Engineering or any 4 years bachelor’s degree course.

Experience:

Must have at least 3-years of work experience in related field, preferably in semiconductor industry.

Knowledge, skill and abilities:

• Excellent verbal and written communication skills.
• Strong computer skills.
• Ability to work with others towards a common goal.
• Flexible and multi-tasked.
• Strong knowledge in MS Excel like creation of macro and LOOKUP functions

Knowledge in SAP and background in semiconductor manufacturing is an advantage

Major Duties & Responsibilities:

Provide excellent customer service and maintain excellent customer relationship. Interface and communicate with logistics, business planning, engineering and others as required to accomplish job functions. Respond to customer requests for pricing and product lead-times in a designated region Manage progression of all customer quotes above a stated revenue amount. Manage the backlog of the customers. Regularly interface with our manufacturing facilities inThailand and Philippines to discuss delivery challenges. Identify and generate useful business intelligence and report to senior staff. Recommend process improvements. Ensure that the company’s commitment on environmental management, health and safety is observed and performed. Be aware of the company’s quality and environmental policies.

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: ExperiencedRequired Travel: NoShift Type: Normal Time (Philippines)

About Us

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and Twitter (X) .

Come join ADI – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare.

ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.