Analyst, Business Process Controls and Quality

Dover Corporation; Cebu City; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

A leading company in business services seeks an Analyst for Business Process Controls and Quality in Cebu City. The role involves conducting reviews of vendor and customer master data, ensuring compliance, and collaborating with various stakeholders to improve processes. Candidates should possess a Bachelor's degree and strong skills in quality auditing and data management. The position is hybrid and emphasizes high customer focus and adaptability.

Qualifications

• Minimum of one year experience in quality auditing or related role.
• Proficiency in using Microsoft Excel, including Pivot tables and VLOOKUP.
• Ability to maintain a professional demeanor with various stakeholders.

Responsibilities

• Conduct regular review of changes made to vendor and customer master data.
• Verify all master data modifications are properly documented.
• Provide recommendations for corrective actions and process improvements.

Skills

Quality Auditing

Data Management

Control and Risk Management

Customer Focus

Proficiency in Microsoft Excel

Education

Bachelor’s degree in Accountancy, Business Management, Business Administration, Information Systems

Job description

Analyst, Business Process Controls and Quality

Location: Cebu City, Philippines

Work Arrangement: Hybrid

The Analyst, Business Process Controls and Quality supports assurance and consulting engagements across DBS sites, projects, and/or initiatives related to the continuous improvement of control processes, execution of control reviews, transition activities, and ad hoc activities.

Core Responsibilities:

• Conduct regular review of changes made to vendor and customer master data to ensure accuracy and appropriateness.
• Verify that all master data modifications are properly documented and traceable.
• Verify that master data changes are compliant with internal policies, data standards, and regulatory requirements.
• Identify inconsistencies, errors, or omissions in the master data and report findings to relevant stakeholders.
• Provide recommendations for corrective actions and process improvements to prevent future discrepancies.
• Collaborate closely with the master data management team, DBS Operating Companies, and relevant stakeholders to ensure that changes are made in alignment with business policies.
• Maintain detailed records and documentation of all master data reviews conducted, including the nature of the findings and corrective actions taken.
• Support in preparing reports and present findings to management as required.
• Support the timely facilitation of requirements and remediation of issues arising from assurance and consulting engagements.
• Support in coordinating with DBS operations in the timely completion of the quarterly access review for ERPs.
• Assist the annual segregation of duties (SOD) review.
• Support in proactively collaborating with DBS Operations in identifying and implementing control process improvement opportunities.
• Other ad hoc and agreed-upon projects and/or initiatives as assigned.

Technical Qualifications:

• Bachelor’s degree in Accountancy, Business Management, Business Administration, Information Systems, or related field preferred
• Certified Public Accountant (CPA) is a plus.
• Minimum of one (1) year experience in quality auditing, data management, controls and risk management, or related role preferably in a shared service organization.
• Audit background from reputable audit firms is a plus.
• Proficiency in using Microsoft Excel (Ex: Pivot tables, VLOOKUP, Charts and Graphs etc.).

Desirable Behavioral Competencies:

• High level of customer focus.
• Maintain a positive can-do attitude.
• Persistent in ensuring quality of work results.
• Highly inquisitive and can probe issues adequately with a sense of pragmatism.
• Highly organized.
• Adaptable and agile in responding to various situations.
• Self-directed, resourceful and has initiative.
• Collaborative team player
• Can communicate ideas and represent in an articulate, clear, and concise manner.
• Ability to maintain a professional demeanor at all times with suppliers, internal customers, and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards

COMPANY OVERVIEW

Dover Business Services empowers Operating Company growth by providing best-in-class operations expertise and services to increase capacity, improve controls and reduce operating costs. Throughout its global service centers, DBS leverages technologies managed by process experts to achieve standardization, simplification, and efficiency; and does what is necessary to keep the business running smoothly so the core businesses can focus on what is possible and achieve organic growth and margin expansion.

We are an equal opportunity employer and welcome applications from diverse candidates.