Analyst, Asia Customer Connectivity ePop Support

3M; Taguig; On-site; PHP 100,000 - 400,000; Full time

Job summary

A global innovator located in Metro Manila is seeking a motivated individual for an order management role. The ideal candidate will ensure timely order validation, improve process quality, and monitor case queues in Salesforce. Proficiency in English and experience with ERP systems is essential. Join us for a collaborative environment focused on continuous improvement.

Qualifications

• Experience in customer order management is a benefit.
• Experience with data quality, master data management preferred.
• Familiarity with supply chain processes or materials management is a plus.

Responsibilities

• Ensure timely order validation within agreed target time.
• Focus on improving the touchless rate and process quality.
• Monitor case queues in Salesforce.

Skills

Proficient in English communication

Strong analytical skills

Detail-oriented

Proactive attitude

Collaborative team player

Tools

Salesforce (SFDC)

ERP systems

Job description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Responsible for order management via ESKER, process quality control, and touchless rate improvement.

• Timely Order Validation: Ensure order validation within the agreed target time.
• Touchless Rate Improvement: Focus on improving the touchless rate.
• Case Queue Monitoring: Responsible for monitoring case queues in Salesforce (SFDC).
• Training and Consulting: Provide training and consulting to other teams to improve processes or obtain adequate input.
• Process Improvements: Work on continuous improvements and CI (Continuous Improvement) projects.
• Quality Improvement: Focus on enhancing process quality.
• Cooperate with CSRs on the quality of documents sent to ESKER and on projects, improvements, and automation.

Role Qualification

• Proficient in English communication, both verbal and written
• Experience with ERP systems and order processing platforms.
• Experience in customer order management is a benefit.
• Experience with data quality, master data management, or familiarity with supply chain processes, manufacturing, or materials management preferred but not required.
• Detail-oriented and enjoys working with operational processes.
• Proactive attitude towards entrusted duties.
• Collaborative team player.
• Strong analytical skills.

We are committed to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

3M is an equal opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment.