AML Regulatory Compliance Associate Manager

8003 Accenture Inc Company; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Accenture is seeking a KYC/AML Team Lead in Taguig, Philippines. You will manage a pod of analysts, own SLA, quality, productivity, and capacity metrics, and coach based on scorecard data and QC feedback to ensure regulatory compliance.

You will drive ramp-up, track performance tiers, and collaborate with QC to address defect trends while safeguarding operational integrity and client outcomes.

Qualifications

• 5–8 years of relevant KYC/AML experience.
• Minimum 5 years of supervisory or people management experience.
• Strong knowledge of KYC, AML, CDD, EDD, sanctions screening and financial crime compliance.

Responsibilities

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics.
• Allocate work, manage queues, rebalance capacity to meet daily/weekly commitments.
• Conduct first-line review and TL sign-off on high-risk cases.
• Run daily huddles and weekly 1:1s; coach using scorecard data and QC feedback.
• Drive analyst ramp-up; monitor performance tiers and intervene early for at-risk performers.
• Partner with QC to close defect trends; coach, retrain, or escalate as needed.
• Own attendance, shrinkage, adherence; document capacity issues with a paper trail.
• Manage attrition risk through engagement and recognition; spot disengagement signals.
• Escalate operational risks to the Delivery Lead with data and recommended actions.
• Support WBR by providing pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

Skills

KYC/AML experience

Supervisory experience

Stakeholder management

Leadership

Job description

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

• 5-8 years of relevant KYC/AML experience.
• Minimum 5 years of supervisory or people management experience.
• Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance.
• Proven experience leading teams, managing operational KPIs, and ensuring regulatory compliance.
• Excellent stakeholder management, communication, and leadership skills.

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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