AML Quality Assurance Lead

HitPay; Philippines; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

HitPay is seeking an experienced AML/financial-crime QA professional to ensure decisions align with market-specific regulatory requirements across jurisdictions. You will oversee KYB onboarding, periodic reviews, and AML screening dispositions, maintaining a living QA scorecard and surfacing systemic issues for remediation.

The role emphasizes policy adherence, clear feedback, and regulatory readiness. Ideal candidates will have 4+ years in AML operations, familiarity with KYC/CDD/EDD processes,

Qualifications

• 4+ years in AML/financial-crime operations, with hands-on KYB/KYC, periodic reviews, and AML screening investigations.

Responsibilities

• Run daily QA reviews across KYB onboarding, periodic reviews, and AML screening dispositions.
• Assess policy adherence to jurisdictional rules (MAS, BNM, BSP, US sponsor-bank).
• Surface systemic issues and drive root-cause fixes in SOPs, tooling, and workflows.
• Maintain QA scorecards and defect taxonomy; report trends to Compliance leadership.
• Provide actionable feedback to analysts and calibrate on disputed calls; contribute to training and SOP updates.
• Support audits and regulator requests with QA evidence and thematic findings.

Skills

AML/KYB operations

SOP compliance

Regulatory awareness

QA/QC

Case analysis

Regulatory jurisdictions

Education

ACAMS / ICA / CAMS or equivalent

Tools

Identity verification tools

Screening platforms

Transaction monitoring tools

Job description

HitPay operates a regulated payments and financial-crime program across multiple

jurisdictions (Singapore - MAS, Malaysia - BNM, the Philippines - BSP, and the US

under a sponsor-bank model). Our analysts make hundreds of KYB, periodic-review,

and AML screening decisions every day. This role exists to make sure those

decisions are consistently right, defensible, and aligned to policy in every

market we operate in.

WHAT YOU'LL DO

• - Run daily QA reviews across the three core workstreams - KYB onboarding, periodic reviews, and AML screening-alert dispositions (name/sanctions/PEP/adverse-media) - sampling completed cases and scoring them against SOP and regulatory requirements.
• - Assess policy and jurisdictional adherence. Confirm each decision applied the documentation for the specific market's rules (MAS/BNM/BSP/US sponsor-bank), not a one-size-fits-all check.
• - Proactively surface systemic issues - recurring analyst errors, SOP ambiguities, mis-calibrated screening thresholds, tooling gaps, or workflow breakdowns in our vendor stack (identity verification, screening, transaction monitoring) - and drive them to root cause rather than logging one-off defects.
• - Maintain a QA scorecard and defect taxonomy. Track error rates by workstream, analyst, market, and error type; report trends to Compliance leadership and the MLRO.
• - Close the feedback loop. Deliver clear, specific feedback to analysts and team leads, calibrate on disputed calls, and feed findings into SOP updates and training.
• - Support audit and regulatory readiness. Produce QA evidence and thematic findings for internal audit, external audit, sponsor-bank oversight, and regulator requests.
• - Improve the QA program itself - refine sampling methodology (risk-based vs. random), review checklists, and QA coverage as products, markets, and risk exposure change.

WHAT YOU'LL OWN (SUCCESS LOOKS LIKE)

• - A daily QA cadence with defined sampling coverage across KYB, PR, and screening.
• - A living QA scorecard and defect trend view that leadership relies on.
• - A measurable reduction in repeat errors and policy-adherence gaps over time.
• - Early detection of systemic/tooling issues - problems caught by QA, not by auditors or regulators.

WHAT YOU'LL NEED

• - 4+ years in AML/financial-crime operations, with real hands-on experience in KYB/KYC, periodic review, and AML screening-alert investigation at a bank, payments company, or fintech.
• - Deep, working knowledge of CDD/EDD, sanctions/PEP/adverse-media screening, and risk-rating methodology - and the judgment to tell a well-reasoned decision from a superficially-complete one.
• - Fluency in reading and applying SOPs and regulatory requirements across jurisdictions, and comfort holding decisions to the correct market's standard.
• - A QA/QC, audit, controls-testing, or file-review background, or demonstrated rigor doing independent review of others' casework.
• - Sharp attention to detail paired with the ability to zoom out to systemic patterns and root causes.
• - Clear, direct written communication - you can give feedback that changes behavior without friction.
• - Comfort with case-management and financial-crime tooling (identity verification, screening, and transaction-monitoring platforms).

NICE TO HAVE

• - ACAMS / ICA / CAMS or equivalent certification.
• - Direct experience across 1 or more of SG (MAS PSA), MY (BNM), PH (BSP), or US (FinCEN/sponsor-bank) regimes.
• - Exposure to specific vendors in our stack (e.g. Persona, ComplyAdvantage, Flagright) or comparable identity/screening/TM tools.
• - Data comfort - able to pull and slice your own QA samples and trend reports
• - Experience standing up or scaling a QA function from scratch.