AML Operations Team Lead

ANZ; Makati; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Health & wellbeing support

Flexible working options

Job summary

ANZ is recruiting an AML Operations Team Lead in its Financial Crime – Risk unit in Manila. The role leads a team of investigators focused on detecting and preventing money laundering, sanctions and related financial crime.

You will drive operational performance, coach analysts, and collaborate with stakeholders across FCTM and Capability Centre locations. The position is permanent, full-time with a 50/50 hybrid work arrangement after training, based in Makati/Quezon City and supports growth in

Qualifications

• Solid background in AML Operations or Investigations with strong analytical thinking.
• Experience in coaching and developing people and building a cohesive team culture.
• Strong communication skills, written and verbal, with confidence presenting to stakeholders.

Responsibilities

• Lead a team of investigators to assess customer behaviour and transactional activity to prevent crime.
• Oversee quality and accuracy of AML investigations and ensure regulatory compliance.
• Drive continuous improvement in investigation outcomes and operational performance.
• Allocate work to AML Analysts and Investigators to meet SLOs/SLAs.
• Provide training and knowledge uplift across L1–L3 levels.
• Build strong stakeholder relationships across locations and teams.

Skills

AML Operations

Investigations

Coaching

Stakeholder management

Data analysis

Confluence

Tools

Atlassian Confluence

Job description

Job Description:

About Us

At ANZ, were shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an Anti Money Laundering (AML) Operations Team Lead in our Financial Crime – Risk team, you’ll play a key role in helping keep the bank, our customers, and the community safe. You’ll be joining an experienced team responsible for ANZ’s compliance across a wide range of Financial Crime areas, including Money Laundering, Terrorist Financing, Sanctions, Bribery, Corruption, Fraud, and Investigations.

In this role, you will lead a team of investigators who assess customer behaviour and transactional activity to prevent money launderers, terrorists, and sanctioned individuals or entities from using our products and services for criminal activity.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full-time

Role Location: Solaris One, Makati City / MDC 100 Building, Libis, QC

Work Hours: Day Shift, M-F, 50/50 Hybrid Work Set-up after the training

What will your day look like?

The AML Operations Team Lead is accountable for:

• Optimising the execution of operational processes and AML investigations (including complex investigations) to meet FCTM’s service offering and Statement of Work obligations.
• Overseeing the quality and accuracy of AML investigations carried out by AML Operations staff, ensuring adherence to regulatory obligations and ANZ’s risk tolerance.
• Driving continuous improvement in AML investigation outcomes and operational performance through effective capacity and capability planning and forecasting.
• Managing the allocation of work to AML Analysts and Investigators using Active Operations Management (capacity and capability forecasting) to ensure adherence to SLOs and SLAs in the short, medium, and long term.
• Completing regular analysis of quality, accuracy, and operational performance at both individual and cell levels (approximately 15 operations staff) to:
• Understanding and actioning insights identified by support teams such as Operational Excellence.
• Supporting the knowledge uplift of operations staff at all levels (L1, L2, and L3), including training on risk typologies, process execution, investigation techniques, and risk mitigation to achieve correct outcomes for ANZ.
• Coaching, developing, and creating growth plans for AML Analysts and Investigators.
• Building effective stakeholder relationships across FCTM and various Capability Centre locations.
• Suggesting improvements related to process and procedural efficiencies, enhancements to detection scenarios and controls that improve conversion, and other operational improvements that uplift outcomes and performance.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Solid background in AML Operations or Investigations, with strong analytical thinking and a clear understanding of Money Laundering, Terrorist Financing, and other Financial Crime risks.
• Ability to work in a fast paced, dynamic environment, supporting other workstreams when needed and managing tasks independently.
• Experience in coaching and developing people, helping build a cohesive and collaborative team culture.
• Strong communication skills—both written and verbal—with the confidence to present to stakeholders and larger groups.
• Proven ability to plan, organise and prioritise workloads for yourself and your team.
• A proactive mindset, able to identify issues early and recommend sustainable solutions.
• Comfortable working with data and operational metrics to support decision making.
• Experience in the banking industry, including an understanding of banking products and services.
• Ability to build strong, open working relationships with a range of stakeholders.
• Previous team lead or coaching experience in an AML setting.
• Demonstrated ability to deliver through others and make sound, risk based decisions.
• Resilience and adaptability when dealing with changing priorities and high pressure situations.
• Proficiency in Atlassian Confluence.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila plays a critical role in executing our strategy and delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture make us ANZ. Were proud of the inclusive culture were renowned for where 90 percent of our people feel they belong.

We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can make work, work for them.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/.

Job Posting End Date

13/08/2026, 11.59pm, (Melbourne Australia)