AI Transformation Manager

Globe Telecom; Pateros; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Globe Telecom is seeking someone to identify opportunities where AI and automation can simplify processes and improve outcomes. You will work with business teams to translate pain points into practical AI use cases, supporting initiatives from idea through pilot, implementation, and scaling.

You will coordinate across Business, Technology, Data, and Operations to move initiatives forward, help develop the AI roadmap, and track benefits and adoption across the organization.

Responsibilities

• AI Strategy & Roadmap: Support the development and execution of the AI transformation roadmap.
• AI Use Case Development: Identify processes and customer journeys that can benefit from AI; develop and assess AI use cases.
• Program & Initiative Management: Coordinate delivery of AI initiatives across Business, Technology, Data, and stakeholders; track milestones and risks.
• AI Adoption & Change Management: Help business teams understand and adopt AI-enabled tools; develop training and enablement activities.
• AI Performance & Value Tracking: Define success measures and monitor improvements in customer experience, productivity, revenue, cost, and operational efficiency.
• AI Governance & Responsible Adoption: Collaborate with Technology, Data, Security, Risk, and Compliance to ensure AI governance.
• Innovation & Continuous Improvement: Stay informed on emerging AI capabilities and share learnings across the organization.

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Identify opportunities where AI and automation can simplify processes and improve outcomes.

Work with business teams to understand pain points and translate them into practical AI use cases. Support AI initiatives from idea development through pilot, implementation, and scaling. Coordinate across teams such as Business, Technology, Data, and Operations to move initiatives forward.

Help develop the AI roadmap and prioritize initiatives based on business value and feasibility. Track results and benefits of AI initiatives and identify opportunities for further improvement. Promote adoption by helping teams understand and effectively use new AI-enabled solutions.

Stay updated on AI developments and assess relevant technologies that could benefit the business. Key Roles & Responsibilities 1. AI Strategy & Roadmap Support the development and execution of the AI transformation roadmap.

Identify and prioritize AI opportunities based on business value, customer impact, and feasibility. Translate business priorities into actionable AI initiatives and use cases. Help align AI initiatives across different business functions.

2. AI Use Case Development

Work with business teams to identify processes and customer journeys that can benefit from AI. Develop and assess AI use cases, including expected benefits, requirements, and implementation approach. Support teams in moving promising ideas from concept to pilot and eventual scale-up.

Identify opportunities to connect multiple AI capabilities into broader business solutions. 3. Program & Initiative Management Coordinate the delivery of AI initiatives across Business, Technology, Data, and other stakeholders. Track key milestones, dependencies, risks, and business outcomes.

Facilitate discussions and decision-making needed to move initiatives forward. Help remove execution blockers and ensure initiatives remain aligned to objectives.

4. AI Adoption & Change Management Help business teams understand how AI can improve the way they work.

Support adoption of AI-enabled tools, processes, and ways of working. Develop communication, training, and enablement activities where needed. Capture feedback and identify opportunities for continuous improvement.

5. AI Performance & Value Tracking Define success measures and track the impact of AI initiatives. Monitor improvements in areas such as customer experience, productivity, revenue, cost, and operational efficiency. Provide regular updates on AI portfolio progress and business impact.

Identify initiatives that should be enhanced, scaled, or discontinued. 6. AI Governance & Responsible Adoption Work with Technology, Data, Security, Risk, and Compliance teams to ensure appropriate AI governance.

Help establish practical guidelines for responsible and secure use of AI. Ensure appropriate human oversight, controls, and monitoring are incorporated into AI initiatives.

7. Innovation & Continuous Improvement Stay informed on emerging AI capabilities, technologies, and industry practices.

Identify opportunities to apply new AI capabilities to existing business challenges. Facilitate experimentation and proof-of-concepts where appropriate. Share learnings and best practices across the organization.

Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make

Your Passion Part of Your Profession.

Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.

Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.

Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose

In everything we do, we treat people right to create a Globe of Good. Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.