AI Solutions Consultant

WIZ.AI; Makati; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

WIZ.AI in Makati, Philippines seeks an experienced Solutions professional to design AI Talkbot solutions for large enterprises and oversee end-to-end delivery. You will coordinate requirements, project planning, and cross-functional teams to ensure successful deployments that meet business metrics.

Role involves ongoing client engagement, handling change requests, accelerating product adoption, and identifying upsell opportunities while collaborating with product and engineering teams to drive

Qualifications

• Degree in Business Management, Technology, or related fields is required.
• Degree in Business, Technology, Communications, or related field is required.
• 5+ years of experience in consulting, account management, presales, software project management or solution-related work.
• Experience in fintech, banking, telecommunications, martech, or enterprise sales is a plus.
• Strong ability to engage C- and D-level stakeholders and create customer value.

Responsibilities

• Design AI Talkbot solutions for large enterprise customers, aligning capabilities with business needs.
• Define scope for solution integration and interfaces with customer systems.
• Lead project management for delivery and on-site integration, including planning and risk management.
• Maintain regular client engagement through quarterly reviews and product training.
• Manage change requests, incidents per SLA, and analyze usage to improve adoption and reduce churn.
• Identify upsell opportunities based on customer fit and growth stage.

Skills

Consulting experience

Account management

Presales

Software project management

Solution-related work

Stakeholder management

English fluency

Filipino language

Mandarin (advantage)

Education

Business Management / Technology degree

Business / Technology / Communications degree

Job description

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.

Role Overview

AI talkbots are straightforward. With Wiz's suite of AI tools, building, configuring, and deploying AI voice agents is done in a fraction of the time.

The hard part is everything around the build: knowing which problem is worth solving, what the agent should actually say to move a business metric, and why a deployment that looks fine on paper is underperforming in production.

Key Responsibilities

• Design AI Talkbot solutions for large enterprise customers, aligning product capabilities with customer business needs to highlight value and secure buy-in.
• Define product and service scope, establishing clear boundaries for solution integration, customization, and the interface between the company's products and customer systems.

Solution Delivery

• Lead project management for delivery and on-site integration projects, including requirement communication, project planning, team coordination, progress promotion, leadership, and risk management until final delivery.

Customer Success

• Maintain regular client engagement through quarterly business reviews and product training.
• Manage change requests and incident responses per SLA, utilizing product and client business knowledge for effective problem-solving.
• Analyze usage data and business metrics to enhance product adoption and prevent churn.
• Identify and address gaps between client expectations and solution performance, mobilizing internal resources or leading optimization efforts as needed.
• Understand customer needs and conduct upselling based on customer fit and growth stage.

Key Requirements

• Degree in Business Management, Technology, or related fields;
• Degree in Business, Technology, Communications, or a related field.
• More than five years of experience in consulting, account management, presales, software project management or solution-related work.
• Prior experience and understanding of fintech, banking, telecommunications or martech industries, or enterprise service or enterprise sales experience would be a plus.
• Strong sense of creating value for customers, excellent systematic and logical thinking ability, can quickly understand the product and the customer's original business system
• Strong communication and interpersonal skills; ability to engage C- and D-level stakeholders.
• Fluency in English & local language (Filipino) is required. Competency in spoken and written Mandarin would be a strong advantage.

Capabilities & Personality Fit

• Ability to articulate complex ideas clearly and concisely.
• Dedication to understanding customer goals and delivering value-added solutions.
• Capability to analyze customer issues and develop workaround solutions.
• Adaptable and thrives in a fast-paced, high-growth environment.
• Capability to manage multiple customer accounts simultaneously.

Being direct about two things

This is not a software engineering role.

This is also not a back-office analytics role.

Most solutions roles hand you a long build cycle and little say in what gets built. We've inverted that: the tooling handles the repetitive configuration, which means your time goes to the parts that require judgment, diagnosing the problem, designing the approach, and proving the outcome.

You’ll be joining a Philippines delivery team that's still being built, so you’ll have real influence over how we work rather than inheriting someone else’s playbook. The deployments are large enough to matter, the market is moving fast, and you’ll have direct access to product and engineering when something needs to change.

If that’s the kind of ownership you’re looking for, we’d like to talk.

At WIZ.AI, you will define it, engineering proprietary Talkbots and advanced LLMs that deliver transformative, measurable impact for

global enterprises across 17 countries.

We offer an unparalleled ground-floor opportunity within a hyper-growth market leader.

Our flat, results-driven culture ensures technical brilliance translates directly to strategic in

fluence, rewarding your unlimited potential with industry-leading, results-driven compensation.

Elevate your career beyond iteration. Come build your best career story with us.