AI QA Tester - Night Shift, Onsite Shaw

Ibex Limited

Manila

On-site

PHP 334,800 - 669,600

Full time

14 days+

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Job summary

Ibex Limited is seeking a QA Specialist (Software Testing- AI) for on-site work in Shaw, Mandaluyong with night shift responsibilities. The role focuses on testing AI-driven systems across voice, web, and text channels, ensuring performance and reliability before releases.

You will manage issue tracking on Monday.com and generate QA reports for leadership. You will collaborate with cross-functional teams to refine testing processes, maintain QA standards, and support seamless customer

Qualifications

Prior experience in Quality Assurance, software testing, or similar role.
Familiarity with AI systems, voice or text-based communication tools, or booking platforms preferred.
Strong understanding of Monday.com or similar project management/ticketing systems.
Exceptional attention to detail and organizational skills.
Excellent communication and reporting abilities.
Ability to work independently while collaborating effectively with cross-functional teams.

Responsibilities

Test and validate Voice Intake, Web Booking, and Text functionalities.
Perform end-to-end testing for Netic releases and system updates.
Identify, document, and verify defects, usability concerns, and inconsistencies.
Validate issues are resolved before notifying teams of releases.
Test and approve new Netic releases prior to deployment.
Maintain the Monday.com QA board; track tickets, bugs, feature requests.
Log, update, and follow up on reported issues in the ticketing system.
Provide weekly QA reports detailing outstanding issues, priorities, and resolutions.
Collaborate with internal teams and Netic developers for timely resolutions.
Continuously improve testing processes and documentation.
Assist in maintaining QA standards and documentation for future releases.