AI-Powered Technical Writer (Help Center & Releases)

Mitti; Taguig; Hybrid; PHP 781,000 - 1,116,000; Full time

Job summary

Mitti in Manila is seeking a Technical Writer to keep Help Center articles and release notes accurate and customer-ready. You will collaborate with product teams and an experienced peer to ensure quality and clear language.

You’ll also create knowledge notes for releases, contribute to product copy, and work with Customer Learning Specialists to align documentation with product changes. AI skills are part of the daily workflow.

Qualifications

• Strong writing and clear, customer-friendly language.
• Experience structuring Help Center articles and release notes.
• Familiarity with agile development environments.
• Experience with AI-assisted content workflows is a plus.

Responsibilities

• Create, update, and archive Help Center articles with a peer review.
• Publish articles after approval.
• Create knowledge notes for each release with context and links.
• Work on product copy for assigned product teams.
• Collaborate with Customer Learning Specialists on courses.
• Use AI skills in daily workflow and flag gaps.
• Contribute to internal docs and team projects.

Skills

Strong writing and communication

Organizing information

Agile development experience

Headless CMS familiarity

Job description

Mitti in Manila is seeking a Technical Writer to keep Help Center articles and release notes accurate and customer-ready. You will collaborate with product teams and an experienced peer to ensure quality and clear language.

You’ll also create knowledge notes for releases, contribute to product copy, and work with Customer Learning Specialists to align documentation with product changes. AI skills are part of the daily workflow.