AI-Driven Process Developer, Customer Care

Genpact Services LLC; Philippines; On-site; PHP 360,000 - 420,000; Full time

Job summary

Genpact is inviting applications for the role of Process Developer, Customer Care. This position supports a major financial bank's customers, delivering high-quality service and resolving inquiries efficiently.

The role requires flexibility to work in a fast-paced environment and strong data entry and communication skills, with CRM tool usage for accurate documentation. Join Genpact to contribute to digital transformation in a globally recognized services company and grow within a tech-forward,

Qualifications

• Ability to perform in a fast-paced and high-volume service center.
• Excellent data entry skills.
• Detail oriented.

Responsibilities

• Support one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients
• Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution
• Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance
• Customer Service for American consumer credit card customers
• Use of CRM tools & collecting/documenting detailed information
• Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries

Skills

Data entry

Attention to detail

Multi-tasking

Excellent English

Education

HS/SHS graduates accepted; College grads preferred

Tools

CRM tools

Job description

Genpact is inviting applications for the role of Process Developer, Customer Care. This position supports a major financial bank's customers, delivering high-quality service and resolving inquiries efficiently.

The role requires flexibility to work in a fast-paced environment and strong data entry and communication skills, with CRM tool usage for accurate documentation. Join Genpact to contribute to digital transformation in a globally recognized services company and grow within a tech-forward,