AI-Driven Help Desk Agent — 24/7 Onsite Support

Signant Health; Philippines; On-site; PHP 260,000 - 380,000; Full time

Job summary

Signant Health in the Philippines is seeking a motivated Tier 1 Help Desk Agent to be the first line of contact for users of AI-driven systems in clinical trial products. You will provide technical assistance, troubleshoot issues, and ensure smooth operation for Signant Health platforms.

Join a fast-paced, global team with 24/7 shift rotations and onsite requirements. The role requires Mandarin and English, strong problem-solving, and clear communication to resolve issues and document

Qualifications

• At least 1–2 years of experience in a help desk or IT support role.
• Proficiency in Mandarin (spoken and written) + English required.
• Understanding of AI-driven support tools and human-agent interaction.
• Strong analytical and troubleshooting abilities.
• Excellent interpersonal and communication skills.
• Willingness to work flexible, rotational 24/7 shift timings and onsite.

Responsibilities

• Collaborate with AI-driven Tier 0 support systems to diagnose and escalate issues.
• Provide first-line technical support for users interacting with Signant Health products.
• Log and track requests, ensuring timely resolution and escalation as needed.
• Troubleshoot basic hardware, software, and network issues related to trial products.
• Assist users in navigating Signant Health products and tools.
• Maintain detailed records of troubleshooting efforts and solutions.
• Communicate status updates clearly to users and ensure satisfaction.
• Work with resolver groups to identify recurring issues and drive improvements.
• Stay current on new tools and best practices in IT support.

Job description

Signant Health in the Philippines is seeking a motivated Tier 1 Help Desk Agent to be the first line of contact for users of AI-driven systems in clinical trial products. You will provide technical assistance, troubleshoot issues, and ensure smooth operation for Signant Health platforms.

Join a fast-paced, global team with 24/7 shift rotations and onsite requirements. The role requires Mandarin and English, strong problem-solving, and clear communication to resolve issues and document