Aftersales Manager Quezon Ave

Grand Canyon Multi-Holdings, Inc.; Quezon City; On-site; PHP 650,000 - 850,000; Full time

Job summary

A leading multinational corporation in hospitality and tourism is seeking an Aftersales Manager for their Quezon City location. The role focuses on managing aftersales processes, ensuring customer satisfaction, and leading a team. Candidates should have a degree in Business Administration or related field and at least 5 years of experience. This full-time position offers a competitive salary and benefits package, along with opportunities for career growth in a dynamic work environment.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Discounts on company products and services

Qualifications

• Minimum 5 years experience in a similar role, preferably in hospitality or tourism.
• Proven track record of managing aftersales operations and improving customer satisfaction.
• Flexibility to work evenings and weekends.

Responsibilities

• Develop and implement strategies to improve aftersales processes.
• Monitor customer feedback for improvement areas.
• Manage and support a team of aftersales representatives.

Skills

Leadership skills

Data analysis

Communication skills

Customer service

Education

Bachelor’s degree in Business Administration, Hospitality Management, or related field

Tools

Microsoft Office

CRM software

Job description

Overview

Aftersales Manager – Quezon Ave. Grand Canyon Multi-Holdings, Inc. is a leading multinational corporation in the hospitality and tourism industry, with a portfolio of premium hotels, resorts, and adventure activities. We are committed to providing exceptional experiences to our guests and value excellence, innovation, sustainability, and a passion for creating unforgettable memories.

We are seeking a highly motivated and experienced Aftersales Manager to join our team. The Aftersales Manager will be responsible for managing the aftersales process for our various products and services, ensuring customer satisfaction and retention. This is a full-time position with a competitive salary and benefits package.

Responsibilities

• Develop and implement strategies to improve aftersales processes and procedures
• Monitor and analyze customer feedback to identify areas for improvement
• Manage a team of aftersales representatives, providing guidance and support as needed
• Collaborate with other departments to ensure a seamless customer experience
• Develop and maintain relationships with key clients and partners
• Conduct regular training and development programs for aftersales staff
• Create and maintain aftersales reports and metrics to track performance and identify trends
• Handle escalated customer complaints and ensure timely resolution
• Stay updated on industry trends and best practices to continuously improve aftersales operations
• Develop and maintain a strong understanding of our products and services to effectively communicate with customers and address their needs
• Participate in budget planning and ensure efficient use of resources

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field
• Minimum of 5 years experience in a similar role, preferably in the hospitality or tourism industry
• Proven track record of successfully managing aftersales operations and improving customer satisfaction
• Strong leadership skills and experience managing a team
• Excellent communication and interpersonal skills
• Ability to analyze data and make data-driven decisions
• Proficient in Microsoft Office and CRM software
• Passion for delivering exceptional customer service
• Flexibility to work evenings and weekends as needed
• Willingness to travel as required

Benefits

• Competitive salary and benefits package
• Opportunities for career growth and development
• A dynamic and supportive work environment
• Chance to work with a diverse and talented team
• Discounts on company products and services

If you are a self-motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join our team at Grand Canyon Multi-Holdings, Inc. and be a part of creating unforgettable experiences for our guests.