Admin Support VA

SOVA - School of Virtual Assistance Cebu; Philippines; On-site; PHP 314,000 - 523,000; Full time

Benefits offered by this job

Health Insurance

Job summary

SOVA is seeking an entry-level Administrative Agent to support our sales and recruiting teams. The role offers a promotion path after 12 months and requires no prior admin experience.

Work is full-time (40 hours/week) with a 9 AM–5 PM EST schedule. We are a remote-first company offering Health Insurance after 3 months. This position is ideal for candidates with Customer Service or VA Admin backgrounds seeking growth.

Qualifications

• 2–3 years of minimum related work experience
• Background in customer and administrative support
• High level of accuracy and attention to detail
• Excellent English communication and comprehension
• Proficiency with Google applications (Gmail, Calendar, Docs, Drive)
• Preferred knowledge in cloud-based CRM
• Organized with careful attention to detail
• Ability to multitask and manage time effectively
• Strong problem-solving skills
• Customer service oriented and adaptable to different scenarios
• Office/admin management skills and willingness to suggest improvements
• Own computer with reliable internet and good headset/mic

Responsibilities

• Process product orders and gift certificates
• Handle initial order confirmations
• Assist with instructor onboarding, offboarding and re-onboarding
• Reactivate unavailable instructors
• Perform duplicate record checks
• Update the daily tracking process
• Prepare CTM prospect staging

Skills

English fluency

Google apps

Multitasking

Time management

Communication skills

Customer service

Education

Experience in admin support

Tools

CRM knowledge

Job description

We’re looking for an Administrative Agent to help support our sales and recruiting teams. This is an entry-level position that is eligible for promotion after 12 months of tenure.

You will fail the application process if you don’t read the entire job description.

About Us

Started in 2017, and we’re growing like crazy. We expect to hire at least 4 salespeople, 3 admins, and 3 marketers in 2026. Growing FAST – We sold 2663 lessons in 2025, and we’re on pace to sell 3328 lessons in 2026. A small team of 1 American and 10 Filipinos. We sell manual transmission driving lessons in the United States. Yes, really. 100% inbound leads from Organic Search (SEO). We don’t do cold calling. No competition – in 90% of the markets we serve, we have no competitors. Because of this, our sale is pretty easy to make.

Type of Employment

• Full Time
• 40 hours per week
• Schedule – 9 AM to 5 PM EST

Compensation and Benefits

Competitive commission package – $4.00 per hour

Benefits to be provided after completion of 3 months:

• Health Insurance

Entry Level Details

Note that this is an entry-level job. We do NOT expect you to have any prior admin experience. If you’re looking to switch careers and get your foot in the door, this could be great for you. This is a great opportunity for anyone with a background in any of the following areas: Customer Service, VA Admin, Admin Data Processing, Clerk, Email Communications, General VA, Admin Support, Sales and Admin Specialist, Administrative Support, Operations Admin, Executive Admin Assistant, Sales Assistant.

Duties and Responsibilities

• New Orders – Processing Product Order (Gift Certificate)
• New Orders – Initial Order Confirmation (Level 3)
• Instructor Onboarding, Offboarding and Reonboarding
• Reactivate Unavailable Instructor
• Duplicate Record Check
• Updating the “Daily Tracking” Process
• CTM Prospect Staging

Qualifications

• At least 2-3 years of minimum work experience in a relevant or equivalent role
• Comprehensive background in Customer and Administrative support
• High level of accuracy and attention to detail
• Excellent English communication and comprehension
• Proficiency in using and managing Google applications – Gmail, Calendar, Documents, Drive
• Preferably with knowledge in using cloud-based CRM
• Organized and has careful attention to detail
• Ability to multitask, prioritize, and manage time effectively
• Strong Problem-Solving skills
• Customer Service Oriented and the ability to adapt/respond properly to different types of scenarios
• Equipped with good skills in office/admin management, and can suggest process improvements
• Must have your own computer, reliable high-speed internet, and a good quality headset and microphone

What’s Hard About This Job

Working Remotely – We’re a remote-first company, and we never want to have an office. This is great if you like working by yourself in the quiet, but it can be terribly painful if you need the energy of coworkers nearby.

Our Cultural Values – We’re an American company with an incredibly unusual culture. Even by American standards, our 7 cultural values are highly unusual. Our culture is challenging for people accustomed to corporate culture and especially difficult for people who grew up in Confucian cultures. It’s a great culture for people who speak directly and have a great deal of self-confidence and ownership. If you identify as a misfit, you’ll do well.

Multiple Software Systems – You’re going to need to learn how to use 12 different software systems. This is great if you want to get exposed to and experience lots of technology, but it can be tough if you have a hard time learning technology.