Admin Support Officer

Jobs360; Philippines; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Fixed weekends off

Unlimited coffee all shift

Free parking & shuttle

On-site game lounge

Job summary

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business.

The SAH Admin Support Officer will complement our service delivery by supporting administrative tasks that enhance timelines and contribute to a positive client experience.

Qualifications

• Clinical or Allied Health background preferred (Registered Nurse, Physio).
• Experience working in service coordination or scheduling.
• Experience working with a range of stakeholders (internal, client and supplier relationships).
• High IT proficiency with Outlook, Teams, SharePoint and CRM systems.

Responsibilities

• Setting up Supplier and Contractor Service Agreements in collaboration with the General Homecare Contracts Management team.
• Scheduling Allied Health Services for clients – sending referrals, confirming scheduled visits with contractors and clients, rescheduling and managing late visits or cancellations, documentation and reports.
• Scheduling External Contractors – services related to one-off jobs; cleaning, gardening, and other ad hoc jobs that are approved by the Care Partner.
• Soliciting Quotes – related to allied health recommendations or contractors, contacting equipment suppliers and following up on orders for aids, equipment and service schedules.
• Ongoing or recurring Orders – managing a calendar of ongoing schedules of orders for clients (e.g. for incontinence aids) and placing orders as needed via contractors’ portals.
• Entering details into a new client’s Help Plan from statutory reports and discharge summaries
• Case noting and documentation of communication, emails, reports, and forms in CRM and SharePoint.

Skills

Clinical background

Allied Health background

Stakeholder management

IT proficiency

Education

Nursing or allied health degree

Tools

Outlook

Teams

SharePoint

CRM systems

Job description

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Company Profile

We are trusted Community Support and Care providers, dedicated to assisting older Australians and people living with disabilities. Our goal is to provide personalized care solutions that help our clients achieve their aspirations for independence, dignity, and control. We take pride in serving the communities we work in and are committed to delivering exceptional care to those who need it most.

We set a high standard of behaviour for our employees. We have a zero-tolerance policy for bullying and harassment. We expect all employees to respect others and uphold our values and code of conduct in all interactions with clients, colleagues, visitors, and stakeholders. Our employees must be flexible, enthusiastic, and dedicated to providing top-quality care and support.

Safety is a top priority, and all employees must understand and follow our Workplace Health & Safety policies and procedures, participate in safety training and risk assessments, and promptly report any safety incidents or near misses. Employees are required to comply with internal policies and procedures which may be amended from time to time.

About the Role:

In partnership with the SAH team, the SAH Admin Support Officer will complement our service delivery model by supporting administrative and coordination tasks that will serve to enhance our service delivery timelines and contribute to a positive client experience. With your daily work, you will be directly contributing to client retention and the growth of the organization

Key Tasks for the Core Responsibility

• Setting up Supplier and Contractor Service Agreements in collaboration with the General Homecare Contracts Management team
• Scheduling Allied Health Services for clients – sending referrals, confirming scheduled visits with contractors and clients, rescheduling and managing late visits or cancellations, documentation and reports
• Scheduling External Contractors – services related to one-off jobs; cleaning, gardening, and other ad hoc jobs that are approved by the Care Partner
• Soliciting Quotes – related to allied health recommendations or contractors, contacting equipment suppliers and following up on orders for aids, equipment and service schedules
• Ongoing or recurring Orders – managing a calendar of ongoing schedules of orders for clients (e.g. for incontinence aids) and placing orders as needed via contractors’ portals
• Entering details into a new client’s Help Plan from statutory reports and discharge summaries
• Case noting and documentation of communication, emails, reports, and forms in CRM and SharePoint.

Key Performance Indicators (KPIs):

Client and contractor/supplier feedback on performance

Timely delivery of services and supports as per set targets

• Coordination and collaboration of tasks with Care Partners with particular focus on alleviating their daily workloads so that they can concentrate on quality client interactions
• Regular and documented reporting of service delivery successes or shortcomings by service providers to the Contracts Management team
• Precise and timely documentation of reports and quotes/receipts so that a detailed record is maintained of the service delivery history for each client
• High level of accuracy in case noting details related to the above tasks for each client

Qualifications:

• Clinical or Allied Health background preferred (Registered Nurse, Physio)

Experience working in service coordination or scheduling

• Experience working with a range of stakeholders (both internal, client and supplier relationships)
• Demonstrated ability to follow process, problem-solve, and think critically
• High attention to detail and accuracy in reviewing and managing documentation
• Excellent written and verbal communication, and the ability to communicate with a range of stakeholders
• High IT proficiency, with Outlook, Teams, SharePoint and CRM systems

Superior prioritization and triaging skills in a fast-paced environment

• Experience working in a multidisciplinary team environment, collaborating to achieve shared goals.

Capable of resolving issues professionally and efficiently

• Upholds integrity and confidentiality in handling sensitive personal and business information
• Looks for opportunities to improve processes that enhance the client experience

Day 1 HMO Coverage

Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.

Unlimited Barista Coffee all shift long

Free Parking & Shuttle

• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Bronze Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

Work Setup:

On-Site

Work Schedule: Monday to Friday, 7:00 am to 4:00 pm