Admin Assistant / Service Coordinator

Accent Micro Technologies, Inc.; Pasig; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading company in IT services seeks a Service Coordinator / Admin Assistant to manage service delivery in an ITIL-based environment. The ideal candidate will coordinate service-related inquiries, monitor performance, and ensure compliance with SLAs while engaging with clients for reviews. This role offers growth opportunities in a dynamic and supportive team.

Benefits

Overtime Pay

Performance Incentives

Holiday Pay

HMO Coverage

Qualifications

• 1-2 years in service coordination or service management preferred.
• Strong knowledge of ITIL processes and ITSM tools.

Responsibilities

• Coordinate service inquiries, incidents, and requests following ITIL best practices.
• Monitor performance metrics and generate service reports.
• Engage with clients for service reviews and onboarding.

Skills

ITIL processes

Service Management

Education

Bachelor's degree in IT, business, or related field

Tools

ServiceNow

BMC Remedy

Job description

Job Title: Service Coordinator / Admin Assistant

Job Summary:
We’re seeking a Service Coordinator / Admin Assistant to manage service delivery in an ITIL-based Managed Services environment. You will act as the main point of contact for service-related issues, coordinate with teams, and ensure adherence to Service Level Agreements (SLAs).

Key Responsibilities:

• Coordinate service inquiries, incidents, and requests following ITIL best practices.
• Monitor performance metrics and generate service reports.
• Maintain process documentation and ensure ITIL compliance.
• Engage with clients and stakeholders for service reviews and onboarding.
• Assist in escalations and coordinate support team tasks.
• Handle logistics, invoicing, and travel coordination for field engineers.

Qualifications:

• Bachelor’s degree in IT, business, or related field.
• 1-2 years in service coordination or service management (ITIL experience preferred).
• Strong knowledge of ITIL processes and ITSM tools (e.g., ServiceNow, BMC Remedy).

Compensation and Benefits:

• Overtime Pay
• Performance Incentives
• Holiday Pay
• HMO Coverage.