Admin And Marketing Support Australian Client Day Shift

Brainbox; Angeles; On-site; PHP 335,000 - 536,000; Full time

Benefits offered by this job

Attractive and competitive salary

Tenure-based incentives

Paid time off

Unlimited cash incentives for hires

Engagement and recognition programs

HMO from day 1

37.5 hour week; weekends off

International career growth and client

Opportunities to travel

Modern offices along MacArthur Highway

Fun and inclusive working environment

Local management, HR, onboarding, ICT

Unlimited training and micro-competENC

Job summary

Brainbox is hiring an Admin & Marketing Coordinator for our Pampanga office. You will be the first point of contact for customers via phone, email and social media, manage bookings in ServiceM8, and help prepare quotes.

You’ll also coordinate electrician schedules and support invoicing and client records. In marketing duties you’ll plan content, publish posts, edit photos, craft captions, and manage GoHighLevel campaigns, workflows, and email templates.

Qualifications

• Bachelor’s degree required or in progress in business/marketing/administration.
• 1+ year experience in admin/marketing is preferred; fresh graduates welcome.
• Strong organisational and communication skills; proactive mindset.

Responsibilities

• Serve as first point of contact for customers via phone, email and social media.
• Book and schedule jobs in ServiceM8 with clear ETAs and updates.
• Prepare, issue and follow up quotes and approvals; coordinate electricians’ schedules.
• Manage email inboxes and ensure inquiries are answered; follow up post-job for satisfaction.
• Support basic invoicing and payment follow-ups; maintain customer records.
• Create and post simple social media content from provided photos; assist with marketing tasks.
• Plan content, schedule posts and edit captions; manage workflows in GoHighLevel; build marketing automations.
• Create email templates for promotions and client nurture campaigns; test automations.
• Set up and test marketing automations to improve lead follow-ups and client comms.

Skills

Customer service

Communication

Phone etiquette

Education

Bachelor’s degree in Business/Marketing/Administration

Tools

ServiceM8

GoHighLevel

Job description

Job Description

About Brainbox

Brainbox is different from every other BPO. It’s not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

Key Duties

Admin

• Act as first point of contact for customers via phone, email, and social media.
• Book and schedule jobs in ServiceM8, providing clear ETAs and updates.
• Prepare, issue, and follow up quotes and approvals.
• Coordinate electricians’ schedules and manage changes in real time.
• Manage email inboxes and ensure no enquiries are missed.
• Conduct customer follow-ups post-job for quality and satisfaction.
• Support basic invoicing, payment follow-ups, and customer records.
• Manage simple social media posts using job photos supplied by electricians.
• Provide regular workload and issue updates to the business owner.

Marketing

• Content planning and coming up with post ideas
• Scheduling and publishing content
• Basic editing of photos
• Preparing captions and content for social media pages
• Marketing and content management using GoHighLevel
• Creating and managing workflows and automations for email marketing and campaigns
• Creating email templates for marketing purposes, such as:
• Upcoming promotions
• Following up with existing clients
• Checking in with previous clients
• Other customer nurture campaigns
• Setting up and testing marketing automations to help with lead follow-ups and customer communication.

Requirements

• Bachelor’s degree in Business Management/Administration/Marketing or any relevant degree
• At least 1 year of experience in administration/marketing or in a similar role is an advantage
• Fresh graduates are encouraged to apply with interest in admin and marketing
• Highly organised, calm under pressure, and proactive
• Confident phone manner and customer-first mindset
• Strong attention to detail and follow-through
• Comfortable coordinating trades and managing shifting priorities
• Prior experience supporting an Australian business is highly desirable

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5 hour week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and possible online practical tests.

This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.