Ad Operations Agent Team Lead

MicroSourcing International; Manila; A distancia; PHP 700.000 - 1.100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Team events & activities

Flexible work arrangements

Descripción de la vacante

MicroSourcing is seeking an Ad Operations Agent Team Lead to guide daily digital campaigns for global clients from a remote night shift. You will oversee campaign setup, trafficking, targeting, reporting, and optimization while mentoring a small team.

Join a collaborative, inclusive culture with opportunities for growth, competitive rewards, and health coverage from day one. The role is based in the Philippines with a flexible work arrangement to balance life and work.

Formación

• Experience with digital advertising campaigns across multiple formats.
• Knowledge of display, search, social, and programmatic advertising.
• Proficient in campaign setup, trafficking, and optimization.
• Strong targeting and audience segmentation.
• Ability to generate and review performance reports.
• Leadership and team management skills.
• Analytical mindset with problem-solving abilities.

Responsabilidades

• Assist and learn to manage daily execution of digital campaigns.
• Campaign setup, trafficking, targeting, maintenance and change requests.
• Prepare reports and perform QA.
• Suggest optimization techniques for active campaigns.
• Understand client needs and deliver solutions to goals.
• Maintain knowledge of best practices in online media.
• Coordinate and supervise team daily/weekly/monthly activities.
• Set priorities and provide feedback to the team.
• Identify and resolve operational problems per defined processes.
• Assist in SOP changes and process improvements.
• Provide training and coaching for quality service.

Conocimientos

Digital advertising

Display/Programmatic

Campaign setup

Targeting

Reporting & QA

Leadership

Analytics

Descripción del empleo

Discover your 100% YOU with MicroSourcing!

Position: Ad Operations Agent Team Lead

Work setup & shift

Remote | Night Shift

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Key Responsibilities

• Assist and learn to manage daily execution of digital advertising campaigns and client-related deliverables across display, search, social, programmatic and more.
• Daily execution duties include, but are not limited to:
• Campaign Setup and Trafficking
• Targeting
• Campaign Maintenance and Change Requests
• Reporting
• Screenshots
• Quality Assurance
• Suggest and implement optimization techniques for active campaigns.
• Understand client's business needs and provide clients with solutions to achieve stated goals.
• Acquire and maintain a high-level knowledge of up-to-date practices and strategies in the management of online media.
• Performs other related duties as assigned.
• Coordinate and supervise daily/weekly/monthly activities of team members.
• Set priorities for the team to ensure task completion and performance goals are met, providing feedback.
• Identify and resolve operational problems using defined processes, expertise, and judgment.
• Responsible for identifying and resolving issues, problems, and concerns with performers.
• Recommend changes to SOPs, procedures and assist in the implementation of process improvements when necessary.
• Administer training and coaching to ensure quality customer service.

Required Skills And Qualifications

• Experience with digital advertising campaigns
• Knowledge of display, search, social, programmatic advertising
• Campaign setup and trafficking skills
• Targeting skills
• Campaign maintenance and change request skills
• Reporting skills
• Quality assurance skills
• Knowledge of online media management practices
• Leadership and team management skills
• Problem-solving and analytical skills

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply