Ad Operations Agent Team Lead

MicroSourcing; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing is seeking an Ad Operations Agent Team Lead to oversee daily execution of digital advertising campaigns across display, search, social, and programmatic channels. This remote role requires coordinating team activities, optimizing campaigns, and ensuring client deliverables meet goals.

You will lead daily/weekly tasks, manage targeting and trafficking, analyze performance data, and implement SOP improvements while maintaining high-quality client service in a night-shift schedule.

Qualifications

• Experience with digital advertising campaigns.
• Knowledge of display, search, social, programmatic advertising.
• Campaign setup and trafficking skills.
• Targeting skills.
• Campaign maintenance and change requests.
• Reporting skills.
• Quality assurance skills.
• Knowledge of online media management practices.
• Leadership and team management skills.
• Problem-solving and analytical skills.

Responsibilities

• Assist and learn to manage daily execution of digital advertising campaigns and client-related deliverables across display, search, social, programmatic and more.
• Daily execution duties include: Campaign Setup and Trafficking, Targeting, Campaign Maintenance and Change Requests, Reporting, Screenshots, Quality Assurance.
• Suggest and implement optimization techniques for active campaigns.
• Understand client's business needs and provide solutions to achieve stated goals.
• Acquire and maintain knowledge of up-to-date practices and strategies in online media management.
• Perform other related duties as assigned.
• Coordinate and supervise daily/weekly/monthly activities of team members.
• Set priorities for the team to ensure task completion and performance goals are met, providing feedback.
• Identify and resolve operational problems using defined processes, expertise, and judgment.
• Responsible for identifying and resolving issues with performers.
• Recommend changes to SOPs and assist in process improvements.
• Administer training and coaching to ensure quality customer service.

Skills

Digital advertising campaigns

Display advertising

Targeting

Campaign setup

Reporting

Quality assurance

Online media management

Leadership

Analytical skills

Job description

Discover your 100% YOU with MicroSourcing!

Position: Ad Operations Agent Team Lead

Work setup & shift: Remote | Night Shift

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Key Responsibilities

• Assist and learn to manage daily execution of digital advertising campaigns and client-related deliverables across display, search, social, programmatic and more.
• Daily execution duties include, but are not limited to:
  • Campaign Setup and Trafficking
  • Targeting
  • Campaign Maintenance and Change Requests
  • Reporting
  • Screenshots
  • Quality Assurance
• Suggest and implement optimization techniques for active campaigns.
• Understand client's business needs and provide clients with solutions to achieve stated goals.
• Acquire and maintain a high-level knowledge of up-to-date practices and strategies in the management of online media.
• Performs other related duties as assigned.
• Coordinate and supervise daily/weekly/monthly activities of team members.
• Set priorities for the team to ensure task completion and performance goals are met, providing feedback.
• Identify and resolve operational problems using defined processes, expertise, and judgment.
• Responsible for identifying and resolving issues, problems, and concerns with performers.
• Recommend changes to SOPs, procedures and assist in the implementation of process improvements when necessary.
• Administer training and coaching to ensure quality customer service.

Required Skills And Qualifications

• Experience with digital advertising campaigns
• Knowledge of display, search, social, programmatic advertising
• Campaign setup and trafficking skills
• Targeting skills
• Campaign maintenance and change request skills
• Reporting skills
• Quality assurance skills
• Knowledge of online media management practices
• Leadership and team management skills
• Problem-solving and analytical skills

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU: MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply