Accounts & Collections Specialist - Customer Impact

SM Development Corporation; Pasay; On-site; PHP 180,000 - 300,000; Full time

Job summary

SM Development Corporation is seeking a Collections Assistant to provide administrative and customer service support, monitor accounts, prepare reports, and process transactions. The role emphasizes accuracy, timely follow-ups, and cross-functional coordination with internal teams and financial institutions.

The ideal candidate has a bachelor’s degree in business and relevant experience in billing/collections, with strong analytical and communication skills, and proficiency in MS Office.

Qualifications

• Bachelor’s Degree in any four-year Business-related course.
• Preferably 1 year of work experience related to Billing and Collection.
• Good analytical and problem-solving skills.
• Good oral and written communication skills.
• Keen to detail and able to prioritize.
• Flexible and adaptable to changing tasks.
• Good interpersonal skills.
• Proficient in MS Office (Excel, PowerPoint, Word).
• Ability to collaborate with internal teams and stakeholders.

Responsibilities

• Assist walk-in, phone, email, and other inquiries within service standards.
• Process customer requests and account-related transactions accurately.
• Conduct account reviews and analysis to determine actions.
• Coordinate with internal departments and partners on account status and transactions.
• Monitor assigned accounts for timely completion and resolution.
• Perform customer calls, follow-ups, and communications.
• Maintain account records, tickets, and documentation in databases.
• Prepare daily, weekly, and monthly reports on account movements and concerns.
• Escalate unresolved issues to appropriate personnel for resolution.
• Assist in processing billing and payment-related tasks as assigned.
• Maintain records of customer interactions and transactions.
• Ensure professional and prompt customer service.

Skills

Billing and collection

Analytical thinking

Communication

Attention to detail

Prioritization

Flexibility

Interpersonal skills

MS Office

Problem solving

Education

Bachelor’s Degree in Business

Job description

SM Development Corporation is seeking a Collections Assistant to provide administrative and customer service support, monitor accounts, prepare reports, and process transactions. The role emphasizes accuracy, timely follow-ups, and cross-functional coordination with internal teams and financial institutions.

The ideal candidate has a bachelor’s degree in business and relevant experience in billing/collections, with strong analytical and communication skills, and proficiency in MS Office.