Enable job alerts via email!
Boost your interview chances
A leading financial services company is seeking a detail-oriented customer experience specialist to provide credit card travel support. Ideal candidates should possess a Bachelor's degree in Accounting or Finance and at least 5 years of relevant experience. Exceptional communication and organizational skills are essential for success in this role, which supports financial audits and monthly reporting, while working remotely from the Philippines.
About Us (Client Profile)
We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.
Who are we?
We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.
Our team includes people who have built:
● Financial products (Square/CashApp, the earliest CapitalOne credit cards)
● Consumer products (Internet.org, Xbox)
● Mathematics & science infrastructure (computational research at NASA’s JPL)
We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives.
We’re looking for detail-oriented, driven, and empathetic customer experience specialists who want to work with intelligent, motivated, intense, and interesting people to provide credit card travel support.
Cultural Values:
1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.
2. Minimalist - we are Spartan in our design, in our code, and even in our processes.
3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.
Responsibilities
● Reconciling credit card transactions daily; including purchases, accrued interest, fees, and payments.
● Completing a daily delinquency report
● Providing the Head of Accounting with financial audit support
● Maintain/update report on employee bonus schedule and grant details
● Assisting the Head of Accounting with Month End close, including, preparing card-related entries, providing
supporting documentation to the bookkeeper, and preparing monthly/quarterly investor reporting.
Qualifications
● At least 5 years progressive and meaningful experience
● Prior experience with month-end close processes and reconciling credit card transactions.
● Proficient with Excel
● Superb communication, collaboration, and problem-solving skills.
● Proficiency, speed, and accuracy in written communication.
● Fluency, clarity, and good diction in English
● Great organizational skills & time management abilities
● Experience using communication tools such as (ZenDesk), task management tools, Google Drive, and Email.
● Experience in Netsuite, highly preferred
● Detail-Oriented - we’re a financial services company so being correct about the details matter
● Bachelor's Degree - in Accounting or Finance. CPA is a plus.
● Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)
● Must be based in the Philippines
Location: HQ - Burlingame, CA (San Francisco Bay Area). Remote work - Rest of the US, Philippines
***Due to the volume of applications we receive, only qualified candidates will be contacted.
***Pay is commensurate to experience