Account / Process Trainer

Metacom Careers; Philippines; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading BPO training organization in the Philippines is looking for a dynamic trainer with 2 to 4 years of experience in the BPO industry. The ideal candidate must have strong communication skills and a college degree, along with a background in technical support or service desk management. This position requires onsite work in Clark and operates on a shifting schedule.

Qualifications

• 2 to 3 years trainer experience in the BPO industry.
• Strong communication skills are a must.
• Background in Service Desk or Financial field preferred.

Responsibilities

• Deliver training on effective communication, customer service, and technical support.
• Manage and support the training process within the team.
• Conduct profile screening based on defined criteria.

Skills

Strong communication skills

Target oriented

Self-motivated

Good judgment

High energy levels

Education

College Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Qualifications

• College Degree
• 2 to 3 years trainer experience in the BPO industry
• Prior trainer experience is strongly preferred. Strong communication skills are a must
• SALARY GRID (CANDIDATE SALARY EXPECTATIONS MUST BE WITHIN THE BUDGET) 27k to 40k package
• With Service Desk background or with Financial background
• Amenable to work onsite and shifting schedule

Desired / Preferred Skills

• Target oriented and self-motivated
• Good sense of judgment and eye for detail
• High energy levels
• Applies logic and rationale to all situations

Must Have Skills

• CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture
• Technology Functional Knowledge: Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively
• High Impact Communication: Excellent oral and written communication skills. Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service - Lead by Example
• Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues. Arrives at multiple solutions/alternatives, keeping in mind the various stakeholders
• Profile Screening Criteria/Checks: Screening according to skills defined above – At least 3 years of training experience in soft skills and customer service

Key Requirements

• Graduate of any 4-year course
• Experience in managing a team or being an individual contributor
• At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry
• Preferably with background or knowledge in Tech Support
• Excellent oral and written communication
• Good problem-solving skills and ability to multitask
• Amenable to work in shifting schedule in Clark
• Amenable to work onsite