Account Manager | VMG

Trends Group Inc.; Davao City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A dynamic company in the Davao Region is seeking an Account Manager to develop and maintain strong client relationships. The ideal candidate has at least 2 years of experience in account management and excellent communication skills. Responsibilities include upselling services and ensuring client satisfaction. This role may require working beyond normal hours to meet deadlines.

Qualifications

• Minimum 2 years of experience in account management function.
• Good IT background.
• Ability to work under pressure and think logically.

Responsibilities

• Develop and maintain strong client relationships.
• Manage client expectations and deliver results.
• Upsell and cross-sell products or services.

Skills

Account management

Client relationship building

Communication skills

Presentation skills

Customer focus

IT proficiency

Team management

Education

Bachelor’s Degree

Tools

MS Office

Job description

I. Duties And Responsibilities

• Developing and maintaining strong relationships with clients
• Understanding client needs and objectives
• Managing client expectations and delivering results
• Communicating with clients regularly through emails, phone calls, and meetings
• Staying on top of accounts, making sure clients receive services that are within their budget and meet their needs
• Working alongside other team members to discuss account/project updates and find new ways to grow the business
• Upselling and cross-selling products or services to clients

II. Qualifications

• Minimum Education: A Bachelor’s Degree graduate of any course
• Minimum Experience/Training: At least 2 years of experience in account management function
• Has good IT background
• Competency: Thorough knowledge of managing teams and personnel
• Maintains a high level of oral and written communication skills in order to communicate effectively with clients, colleagues and other stakeholders
• Ability to research subjects, with a commitment to provide continuous improvement
• Ability to work under pressure and think clearly in challenging situations in a logical manner
• Flexible in approach and be comfortable with a fluid organizational structure that requires both teamwork and self-sufficiency as necessary, with the ability to work under minimal supervision
• A highly customer focused, proactive learner that enjoys customer success and delights in exceeding customer expectations
• A patient and active listener with a passion for service
• Good communication, presentation and interpersonal skills
• Ability to learn and assimilate information quickly
• Enthusiast, strong work ethic and a positive attitude
• Proficient with MS Office applications (PowerPoint, Excel, etc.)

III. Working Conditions

• May require working beyond normal business hours to meet project deadlines or address urgent client issues