Account Manager - Mid Market

Freshworks; San Mateo; On-site; PHP 7,398,000 - 10,789,000; Full time

Benefits offered by this job

Dental Insurance

Medical Insurance

Vision Insurance

Disability Insurance

Life Insurance

Equity + ESPP

Flexible PTO

Flexible Spending

Commuter Benefits

Wellness Benefits

Adoption Leave

Parental Leave

Job summary

Freshworks is seeking an Account Manager - Mid Market to nurture and grow relationships with our valued customers. You will drive upsell, cross-sell, and renewals, while delivering measurable business outcomes and building long-term partnerships.

You will lead end-to-end sales cycles, articulate value to senior executives, and collaborate across teams to expand customer success. Travel as needed to connect in person and strengthen strategic relationships.

Qualifications

• 5+ years of experience in SaaS or solution-based sales or account management.
• Strategic mindset with curiosity, collaboration and adaptability.
• Consultative approach with enterprise customers and senior leaders.
• Strong communication skills and relationship-building to connect product to business needs.
• Exposure to CRM, CX or ITSM solutions is a plus.

Responsibilities

• Engage, discover & drive results: grow key accounts through upsell, cross-sell, and renewals while exceeding revenue goals.
• Articulate value: build trust with executives by addressing challenges and showcasing measurable business impact.
• Execute the sales process: lead complex end-to-end sales cycles and secure strategic wins.
• Learn & collaborate: work with cross-functional teams to uncover opportunities and improve retention.
• Hunt & prospect: develop a strong pipeline with accurate forecasting; travel as required to meet clients.

Skills

SaaS sales

Account management

Strategic mindset

Consultative selling

Communication

CRM knowledge

Tools

CRM

Job description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

As a Account Manager - Mid Market, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.

What you’ll do:

• Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
• Articulate value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
• Execute the sales process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
• Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
• Hunt & prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel as required to connect in person, foster relationships, and represent Freshworks with purpose.

Qualifications

• Experience that counts: 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with a track record of success in an aligned territory.
• Strategic mindset: Curious, collaborative, and adaptable — open to learning and comfortable navigating change.
• Consultative approach: Experienced in working with enterprise customers, including senior leaders, consistently exceeding goals with a focus on long-term value creation.
• Strong communicator: A relationship builder with excellent presentation skills who listens deeply, asks thoughtful questions, and connects product capabilities to business needs.
• Domain knowledge: Exposure to CRM, EX, CX, or ITSM solutions is a plus.

Additional Information

The annual base salary range for this position is $120,000 — $175,000 USD + Variable Compensation

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

• Freshworks offers multiple options for dental, medical, vision, disability and life insurances.
• Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
• Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.