Account Manager - Local Payments

Coins.ph; Taguig; On-site; PHP 469,000 - 759,000; Full time

Job summary

A leading fintech company in the Philippines is seeking a driven individual to join their team as a Merchant Acquisition Specialist. In this role, you will identify and onboard new merchants, negotiate terms, and build strong relationships to drive satisfaction and usage. The ideal candidate has 2–4 years of experience in business development and a customer-focused mindset. This is an excellent opportunity to be part of a fast-growing organization with a culture that embraces innovative ideas.

Qualifications

• 2–4 years of experience in merchant acquisition or business development.
• Proven experience in managing a high-volume portfolio.
• Ability to coordinate with international partners.
• Excellent communication, presentation, and negotiation skills.
• Customer-focused with a drive to exceed targets and KPIs.
• Self-starter with strong organizational and time management abilities.
• Ability to coordinate with international partners and stakeholders.
• Mandarin Chinese knowledge is a plus.

Responsibilities

• Identify and onboard new merchants for payment services.
• Build and maintain relationships with existing merchants.
• Negotiate merchant agreements and monitor account performance.
• Collaborate with internal teams for smooth onboarding.
• Serve as the main point of contact for merchant queries, support, and escalations.
• Monitor account performance, track transaction volumes, and identify growth opportunities.
• Stay updated on industry trends, competitor offerings, and customer needs in payments and fintech.

Skills

Merchant acquisition

Business development

Account management

Communication skills

Negotiation skills

Customer-focused mindset

Education

Bachelor’s degree in Business or related field

Job description

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you'll do

• Identify, approach, and onboard new merchants across various industries to use our payment services (e.g., POS terminals, QR payments, e-wallets).
• Build and maintain strong relationships with existing merchants to drive usage, retention, and satisfaction.
• Negotiate merchant discount rates (MDRs), commercial terms, and service agreements.
• Collaborate with internal teams (e.g., product, tech, and operations) to support smooth onboarding and integration.
• Serve as the main point of contact for merchant queries, support, and escalations.
• Monitor account and portfolio performance, track transaction volumes, and identify growth opportunities.
• Stay updated on industry trends, competitor offerings, and customer needs in the payments and fintech space.

What we expect from you

• Bachelor’s degree in Business or a related field.
• 2–4 years of experience in merchant acquisition, business development, or account management, preferably in fintech, banking, payments, or e-commerce.
• Proven experience in closing deals and managing a high-volume portfolio.
• Excellent communication, presentation, and negotiation skills.
• Customer-focused mindset with a strong drive to exceed targets and KPIs.
• Self-starter with strong organizational and time management abilities.
• Ability to coordinate with international partners and stakeholders.
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
• Can speak and understand Mandarin Chinese is a plus.

Join the Coins Team Now!

Meaningful Collaborations

- The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth

Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas

Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.