Account Manager I - Invoice Production (Manila Billing)

JPMorganChase; Taguig; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

A leading financial services company in Metro Manila is seeking a Billing Operations Account Manager. This role involves managing the setup, production, and delivery of invoices, overseeing escalations, and driving improvements in billing operations. Ideal candidates have over 7 years of experience in operations and exceptional stakeholder management skills. Strong proficiency in Microsoft Office, especially Excel, is required. Competitive salary and dynamic work environment offered.

Qualifications

• Minimum 7 years in Operations, Financial/Banking/BPO industry, or Project Management.
• Minimum 2 years of Operational Management or back-office operations experience.
• Proficiency in Microsoft Office suite, especially Excel.

Responsibilities

• Take ownership of setup, production, and delivery processes.
• Serve as a trusted partner and advisor to the business and clients.
• Drive continuous improvement and change management.

Skills

Operational Management

Stakeholder Management

Analytical Skills

Problem-solving

Communication Skills

Education

Bachelor's degree in Accounting, Finance, Management, or Business

Tools

Microsoft Excel

Alteryx

Tableau

SQL

MS Access

Job description

At JPMorgan Chase, we are committed to delivering exceptional service and innovative solutions to our clients. As a global leader in financial services, we foster a culture of excellence, collaboration, and continuous improvement. Our diverse and inclusive environment empowers employees to grow professionally, contribute ideas, and make a meaningful impact.

Join our Global Billing Operations team and be part of a dynamic organization that values your expertise, encourages your development, and rewards your achievements.

As the Billing Operations Account Manager within the Global Billing Operations Team, you will ensure the timely production and delivery of cases, transactions, and invoices. You will handle escalations, provide guidance to analysts, and recommend process improvements to senior management. You will partner with internal teams and stakeholders to resolve issues from setup to production and delivery of invoices, ensuring cross-functional collaboration and effective communication.

In this role, you will take ownership of the setup, production, and delivery processes, manage multiple deadlines, and execute special initiatives. You will serve as a trusted partner to the business and clients, provide strategic and tactical guidance, and drive continuous improvement in billing operations.

Job Responsibilities

• Take ownership of setup, production, and delivery processes, managing multiple deadlines and special initiatives.
• Serve as a trusted partner and key advisor to the business and clients by providing exceptional service.
• Build proficiency with technology and systems, applying knowledge to operations and business implications.
• Execute and deliver strategic and tactical plans, including automation and process reengineering.
• Analyze processes, anticipate client needs, and collaborate on best practices and solutions.
• Act independently to address client and business requirements, initiate change, and measure performance.
• Consult with and anticipate client and business partner needs, proactively delivering solutions.
• Drive continuous improvement and change management, challenging conventional processes.
• Manage controls and risk proactively, addressing process gaps and escalating issues as needed.
• Inspire and motivate others by articulating value propositions and modeling desired behaviors.
• Communicate proactively and responsively with business partners, tailoring messages to the audience and formulating training and career development plans.

Required Qualifications, Skills, and Capabilities

• Minimum 7 years of experience in Operations, Financial/Banking/BPO industry, or Project Management.
• Minimum 2 years of Operational Management or back-office operations experience.
• Proficiency in Microsoft Office suite, especially Excel.
• Strong analytical, problem-solving, and stakeholder management skills.
• Ability to adapt to a fast-paced environment and manage multiple priorities.
• Demonstrated leadership, initiative, and results-oriented mindset.
• Strategic thinker with a forward-looking approach.
• Strong communication skills, comfortable interacting with senior management globally.
• Ability to create partnerships across functional lines and with subject matter experts.

Preferred Qualifications, Skills, and Capabilities

• Bachelor's degree in Accounting, Finance, Management, or Business preferred.
• Previous experience with Billing Operations, Securities Services Operations, Brokerage, and/or Custody Operations a plus.
• Knowledge of Alteryx, Tableau, UiPath, SQL, and MS Access a plus.

JPMorgan Chase is an equal opportunity employer and places a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.