Account Manager (Cebu)

Exely - Direct Drive for Your Hotel Sales; Philippines; On-site; PHP 400,000 - 600,000; Full time

Job summary

A global tech company for hotel solutions is looking for an experienced Account Manager based in Cebu, Philippines. This role involves managing hotel accounts to ensure client satisfaction, driving revenue growth through upselling, and handling accounts receivables. Candidates should have at least 2 years of sales experience in hospitality, strong communication skills, and the ability to work in a fast-paced environment. The company offers competitive salary, commissions, and additional benefits.

Benefits

Competitive salary based on experience

Commissions based on sales

Growth opportunities

Medical insurance after probation

Corporate mobile phone

Corporate laptop after probation

Workshops and trainings

Business trips

Qualifications

• Minimum 2 years of sales experience in hospitality or technology.
• Ability to manage client relationships and upsell.
• Readiness for a fast-paced work environment with travel.

Responsibilities

• Manage a portfolio of hotel accounts ensuring client satisfaction.
• Drive revenue growth through upselling.
• Contribute to financial health by managing accounts receivables.

Skills

Client focus

Strong communication skills

CRM software proficiency

Fluent in English

Fluent in Filipino

Job description

Exely is a global IT company specialising in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages, providing an exceptional opportunity to share global exchange experience.

The role in a nutshell

The Account Manager is responsible for managing a portfolio of assigned hotel accounts, ensuring client satisfaction, driving revenue growth through upsell and retention, and actively contributing to the financial health of the organization by managing accounts receivables and re-contracting processes. This role requires a strategic approach to diverse client types, including those considered non-target.

As an Account Manager, you will

• Client relationship & strategic management: maintain relationships with existing partners
• Revenue growth & upselling: upsell fixed price products
• Working with non-target hotels: sell solutions to non-target hotels, working with marketing leads
• Retention & customer satisfaction: manage retention tasks and maintain customer satisfaction
• Contract management & Re-contracting: re-contracting work
• Accounts receivable (AR) management: manage accounts receivables
• Internal collaboration & reporting: perform other operational tasks

Requirements

• Based in Cebu, Philippines;
• At least 2 years sales experience within the hospitality or technology industry for hoteliers
• Client focus, strong communication skills, readiness for a fast-paced work rhythm and a lot of business trips around the Philippines region
• Strong written and verbal English and Filipino
• Comfortable with CRM and computer software
• Availability to use a private car
• Knowledge of key hoteliers in the country (a plus)
• Knowledge of IT providers for hospitality (a plus)
• Membership in Hotel/Travel Associations or event experience in Travel Trade Shows (a plus)

Benefits

• Competitive salary based on experience
• Commissions based on number of new clients and sales volume
• Room for growth within the company
• Fast-paced, ever-growing start-up environment with support from the international team
• Medical insurance after probation period (3 months)
• Corporate mobile phone after the first month
• Corporate laptop after probation period
• English Speaking Club, Coffee Pal program, workshops and trainings
• Business trips

If you're interested in this position, please send us your CV with a brief self-introduction story and we’ll get back to you shortly.