Account Manager

DotYeti Design; Manila; Remote; PHP 400,000 - 600,000; Full time

Job summary

A digital creative agency in Metro Manila is looking for an experienced Account Manager to oversee client relationships and ensure a seamless creative process. The ideal candidate will have strong communication and relationship-building skills, with a background in account management or customer service. This position offers fully remote work and includes benefits like paid time off and professional growth opportunities.

Benefits

Fully Remote Work

Paid Time Off & Benefits

Professional Growth

Competitive Compensation

Equipment Allowance

Qualifications

• Proven experience as an Account Executive, Account Manager, or in a customer service/sales role.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities with excellent time-management.
• Fluency in Google Workspace tools.
• Basic understanding of market research and negotiation principles.
• Enthusiastic and passionate about client success.

Responsibilities

• Serve as the main point of contact for assigned clients.
• Oversee the client-production cycle from onboarding to after-sales support.
• Provide post-project assistance to maintain high client satisfaction.
• Address client concerns swiftly and professionally.
• Act as the bridge between clients and creatives.
• Handle agreements and requests with a focus on win-win outcomes.

Skills

Client Relationship Management

Communication

Time Management

Interpersonal Skills

Understanding of Market Research

Negotiation

Tools

Google Workspace

Job description

Account Manager - DotYeti

Important Note: This position requires graveyard shift hours (10:00 PM to 6:00 AM PHT).

Were looking for a proactive and client-focused Account Manager to help us build strong, lasting relationships with our clients and ensure smooth collaboration with our creative team. You'll play a key role in managing the end-to-end client experience, making sure expectations are aligned, communication is clear, and the final outputs exceed expectations.

What you'll do:

• Client Relationship Management: Serve as the main point of contact for your assigned clients, understanding their needs, goals, and preferences while keeping them informed throughout the creative process.
• Production Coordination: Oversee the full client-production cycle from onboarding to after-sales support and ensure all deliverables are on time and aligned with client expectations.
• After-Sales Support: Provide professional post-project assistance (e.g., revisions, design requests, and follow-ups) to maintain high levels of client satisfaction.
• Issue Resolution: Address client concerns or complaints swiftly and professionally, protecting and nurturing the client-company relationship.
• Team Alignment: Act as the bridge between clients and creatives assign the right team members to projects and make sure everyone's on the same page.
• Negotiation & Strategy: Handle agreements and requests with both the client and production team with a focus on win-win outcomes.

Our ideal candidate:

• Has proven experience as an Account Executive, Account Manager, or in a customer service/sales role.
• Excellent communicator and relationship-builder with strong interpersonal skills.
• Knows how to manage multiple priorities with excellent time-management and organizational skills.
• Fluent in Google Workspace (G Suite) tools.
• Has a basic understanding of market research and negotiation principles.
• Enthusiastic, proactive, and passionate about client success.
  

Bonus Points for:

• Previous startup and/or design agency experience.
• Experience handling design requests for MSMEs, large corporations, and entrepreneurial initiatives.

What We Offer:

• Fully Remote Work: Enjoy the flexibility of a remote work environment.
• Paid Time Off & Benefits: Generous paid time off, mental health leave, and comprehensive health coverage.
• Professional Growth: Opportunity to grow with a talented and collaborative team.
• Competitive Compensation: Competitive salary with yearly and surprise raises.
• Equipment Allowance: Allowance provided to equip your home office.

Hiring Process:

• Initial Interview
• Second-level Interview
• Assessment
• Final Interview
• Job Offer!

Note: We are currently not accepting meeting requests for this position through our website. Submit your application via this job ad.