Account Manager

Drake Business Services Asia (Philippines), Inc.; Mandaluyong; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in the logistics sector seeks an Account Manager to oversee operations and enhance client relationships. This role focuses on operational efficiency, team management, and strategic business growth, presenting an exciting opportunity for professionals with a strong background in account management. Ideal candidates will have a proven ability to drive service excellence and stimulate revenue growth.

Qualifications

• 3-5 years of experience in account management or operations is required.
• Strong leadership and communication skills are essential.
• Proficiency in Microsoft Office and CRM tools is necessary.

Responsibilities

• Oversee daily operations and ensure strong client relationships.
• Conduct regular site visits and maintain operational strategies.
• Monitor client satisfaction and address concerns proactively.

Skills

Leadership

Communication

Problem-solving

Analytical skills

Multitasking

Education

Bachelor’s degree in Business Administration

Tools

Microsoft Office Suite

CRM tools

Job description

Drake Business Services Asia (Philippines) Inc. is an ISO Certified company that provides managed mailroom, messenger, concierge, and document logistics technology services in Asia-Pacific. The business focuses on delivering efficiency through the alignment of people, process, and technology. It manages non-core business functions to reduce costs while enhancing performance, efficiency, and transparency for clients.

The Account Manager is responsible for overseeing daily operations while fostering strong client relationships to ensure loyalty, business growth, and profitability. This role requires proactive client engagement, operational oversight, and strategic account management to drive revenue and service excellence.

Key Duties and Responsibilities:

A. Operational Activities:

• Align standard processes and procedures across all managed sites, considering specific business requirements while maintaining minimum DBSA standards, specifically on Asset Management/Inventory and Warehouse Management.

• Foster teamwork and collaboration by breaking barriers and reinforcing a shared company culture.

• Conduct regular and spot site visits to ensure compliance, address concerns, and resolve issues promptly.

• Maintain and improve operational strategies to optimize processes and reduce inefficiencies.

• Ensure adherence to DBSA quality standards across all sites by leading by example.

• Monitor workforce deployment to meet client requirements while optimizing operational expenses.

• Conduct performance reviews and assessments to ensure SLAs are consistently met.

B. Administrative Activities:

• Ensure all company-wide announcements and updates are properly cascaded and clearly communicated to all team members.

• Prepare and submit weekly business reports

• Maintain and update agreements between the company and vendor partners.

C. People Management:

• Sets and exemplifies high standards of professionalism and integrity, being the core service culture of the company

• Conduct performance evaluations for team members.

• Monitor and manage attendance, tardiness, and overtime within the team.

• Ensure compliance with company policies through proper monitoring and reporting.

D. Client Management:

• Build and maintain strong relationships with clients by understanding their business needs and ensuring service expectations are met.

• Conduct periodic business reviews to assess performance and proactively address client concerns.

• Maintain and update client records, including contract renewals and service agreements.

• Conduct face-to-face meetings with clients to strengthen partnerships and enhance communication.

• Monitor and oversee the team’s responsiveness to client inquiries and requests.

E. Revenue Related Activities:

• Act as a liaison between clients and internal teams to identify and capitalize on new business opportunities.

• Promptly follow up on client referrals and potential business leads.

• Ensure that any new processes or additional client requirements are assessed with Sales, Operations, and Finance before commitment.

• Monitor business volume fluctuations to safeguard revenue goals.

• Align with the Business Unit Head on monthly targets and actual performance.

F. Ad-hoc Tasks:

• Undertake special assignments or projects as delegated by management.

• Provide support to the Business Unit Head in strategic initiatives and other tasks as required.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.

• At least 3-5 years of experience in account management, operations, or a similar role.

• Strong leadership skills with the ability to motivate and guide teams.

• Excellent communication and interpersonal skills for client relationship management.

• Proven problem-solving and analytical skills with a results-driven mindset.

• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.

• Willingness to travel for site visits and client meetings as needed.