2025-08 | Customer Success

Buscojobs; Metro Manila; On-site; PHP 400,000 - 600,000; Full time

Job description

Posted today

Job Description

Join us if you want to turn AI conversations into real business outcomes — and grow into a solution expert in the era of AI-powered customer experience.

Location: Makati, Philippines

At WIZ.AI, we build smart voice AI that helps businesses communicate with customers in a more natural and efficient way. Now, we're inviting fresh graduates to join us as Customer Success & Solutions Specialists (CSS) — where you'll help top brands turn AI conversations into business results.

As a CSS Specialist, you help design and improve AI-powered conversations that solve real business problems. From onboarding to optimization, you'll play a key role in making our bots smarter — and driving measurable results for clients and their customers.

• Build skills in tech, communication, and business – all in one role
• Work directly with enterprise clients across Southeast Asia
• Learn how to turn conversations into business value
• Grow into a role that blends strategy, design, and customer success

What You'll Work On:

• Design AI conversations that fit different industries and users
• Decide when and how bots should engage – and what they should say
• Test, improve, and fine-tune bot performance
• Use data and feedback to make the bots smarter
• Work with internal teams to roll out new solutions
• Support clients through onboarding and training

Who We're Looking For

• Recent grads from any major (Business, IT, Communications, Engineering, etc.)
• Great communication in English and Filipino (Philippines); Chinese is a plus
• Curious, fast learner, and problem solver
• Passionate about how people, business, and tech come together
• Driven and ready to grow in a fast-paced environment

Ready to kickstart your AI career?

Apply now and join the WIZ.AI CSS Graduate Program.

• Let's build the future of customer experience — one smart conversation at a time.

Customer Success

Posted today

Job Description

About the job

Finstro has been solving financial challenges within B2B Trade finance since 2012 and served global businesses with over $1 billion in Trade Payments.

Finstro provides a complete cashflow management platform, enabling customer and supplier payments and providing innovative credit-based solutions to help businesses grow.

We are the solution to pay and get paid on terms that suit your business.

We are looking for a Customer Success Account Manager to join our team Full Time.

The Customer Success Account Manager will act as client advocate and work with internal departments to ensure that client needs are understood and satisfied. These include handling all client queries, requests and complaints, maximising revenue by offering relevant features or alternative product or service and being a critical resource in improving the overall client experience.

Key Responsibilities:

• Act as a primary point of contact for key customers and manage communications across multiple channels.
• Handle all incoming calls or emails relating to all Finstro's products and services from Active clients.
• Ask relevant open-ended questions to understand client requirements and maximise revenue by offering relevant features or alternative product or service to client.
• Keep records of calls and note useful information / Enter and update customer information in the database.
• Coordinate with internal teams (Sales, Marketing, Support, Product) to ensure a consistent and effective customer experience.
• Act as a client advocate with a focus on improving the client experience.
• Identify upselling or cross-selling opportunities and contribute to revenue growth.
• Resolve complaints and preventing additional issues by improving processes.
• Manage own portfolio of accounts and be accountable for increased utilisation.

Experience and Skills Required:

• 5+ years of client relationship management , customer service, sales and or account management experience in the financial services or similar industry.
• Must be an excellent communicator and have superior people skills. You must be comfortable presenting products or services as well as dealing with queries, requests, complaints and doubts over multiple channels (phone or email, eventually maybe even live chat).
• Ability to learn about products and services and describe/explain them to prospects.
• Outstanding negotiation skills with the ability to agree on a solution with the best outcome for our clients and the business, resolve issues and address complaints
• Experience in client or portfolio or account management
• Superb customer service, selling skills and rapport building, sales experience is a nice to have.
• Ability to be able to do cross selling and customer retention.
• Ability to work in a fast-paced environment and meet deadlines
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

The role will be based out of our Manila office in Bonifacio Global City, Taguig.

Candidates must be willing to work full time onsite whilst on probation and may transition to Finstro's Flexible Work Arrangements afterward, subject to mutual agreement with their manager.

Customer Success

Posted today

Job Description

About the Role

As a Customer Success & Solutions Consultant, you'll play an integral role throughout the entire customer lifecycle — from early solutioning and onboarding, to project delivery, and long-term account success. This is a client-facing role that blends elements of presales, solution delivery, and customer success. You'll work closely with internal teams and enterprise clients to ensure a seamless experience, delivering real impact with our AI-driven solutions.

Key Responsibilities

• Design AI Talkbot solutions for large enterprise customers, aligning product capabilities with customer business needs to highlight value and secure buy-in.
• Define product and service scope, establishing clear boundaries for solution integration, customization, and the interface between the company's products and customer systems.

Solution Delivery

• Lead project management for delivery and on-site integration projects, including requirement communication, project planning, team coordination, progress promotion, leadership, and risk management until final delivery.

Customer Success

• Maintain regular client engagement through quarterly business reviews and product training.
• Manage change requests and incident responses per SLA, utilizing product and client business knowledge for effective problem-solving.
• Analyze usage data and business metrics to enhance product adoption and prevent churn.
• Identify and address gaps between client expectations and solution performance, mobilizing internal resources or leading optimization efforts as needed.
• Understand customer needs and conduct upselling based on customer fit and growth stage.

Key Requirements

• Degree in Business Management, Technology, or related fields;
• Degree in Business, Technology, Communications, or a related field.
• More than five years of experience in consulting, account management, presales, software project management or solution-related work.
• Prior experience and understanding of fintech, banking, telecommunications or martech industries, or enterprise service or enterprise sales experience would be a plus.
• Strong sense of creating value for customers, excellent systematic and logical thinking ability, can quickly understand the product and the customer's original business system
• Strong communication and interpersonal skills; ability to engage C- and D-level stakeholders.
• Fluency in English & local language (Filipino) is required. Competency in spoken and written Mandarin would be a strong advantage.

Capabilities & Personality Fit

• Ability to articulate complex ideas clearly and concisely.
• Dedication to understanding customer goals and delivering value-added solutions.
• Capability to analyze customer issues and develop workaround solutions.
• Adaptable and thrives in a fast-paced, high-growth environment.
• Capability to manage multiple customer accounts simultaneously.

Why Join Us?

• Exposure to diverse projects across fintech, martech, and enterprise AI domains.
• Direct client-facing experience from day one with hands-on support.
• Opportunities for cross-functional collaboration with Product, R&D, and Commercial teams.
• Structured onboarding and career development to help you grow into a future Solutions Leader or Strategic CSM.

Customer Success Manager

Posted today

Job Description

Acquire BPO is an award-winning business process outsourcing provider serving some of the world's largest brands. We operate contact centers and back-office services from offshore, nearshore, and onshore locations globally, including Australia, the Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources.

Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our Value Awards
• Grow your career – yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

As a Customer Success Manager, you will manage a portfolio of clients, ensuring their success by driving product adoption, maintaining strong relationships, and addressing any concerns. Your strategic and analytical mindset will help you anticipate client needs and foster their growth while supporting cross-functional collaboration within the organization.

Responsibilities:

• Ensure good customer health within your client portfolio.
• Execute adoption improvement plans across onboarding, web training, and email campaigns.
• Manage client renewals and maintain contact with key decision-makers and stakeholders.
• Develop and propose solutions for customer objectives, collaborating with internal teams.
• Recommend and coordinate cross-functional improvements to the customer lifecycle.
• Execute corrective action plans for at-risk customers and track progress.
• Identify upsell and cross-sell opportunities.
• Partner with Account Executives during Quarterly Business Reviews to create growth strategies.
• Manage feature requests and ensure customers\' desired outcomes are met.
• Maintain knowledge of products, services, and industry trends.

What You'll Bring

• 5+ years of experience in a customer-facing role within the enterprise software industry.
• Familiarity with MS Office and/or Google Suite.
• Proven ability to manage and organize action items for 20-30 enterprise software clients.
• Strong ability to build relationships through remote communication tools (e.g., phone, email, conference calls, web training).
• Analytical and process-oriented mindset with a strong empathy for customers.
• Ability to communicate complex concepts clearly to customers and executives.
• Proven ability to prioritize workload in a fast-paced environment.

Preferred Qualifications:

• 8+ years of experience in the insurance industry or SaaS experience.

With a diverse global team working together, we proudly embrace and live by these shared values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life

Customer Success Leader

Posted today

Job Description

Company Description

We're AmplifAI, and we've created the AI-Driven People Enablement Platform for employee-centric workforces. AmplifAI transforms employee data into actions modeled after an enterprise\'s best-performing people, helping hybrid teams maximize business outcomes, boost productivity, and improve engagement. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable people, improve performance, and make work more enjoyable - wherever work is happening

Role Description

This is a full-time remote role for a Customer Success Leader. The Customer Success Leader will be responsible for managing and nurturing client relationships, ensuring successful adoption and satisfaction with AmplifAI\'s platform. Daily tasks will include onboarding new clients, providing training and support, addressing client inquiries and issues, and collaborating with internal teams to improve the product and customer experience.

Qualifications

• Strong customer service and client management skills
• Proficiency in onboarding, training, and providing product support
• Ability to analyze and leverage customer data to drive satisfaction and adoption
• Excellent communication and relationship-building skills
• Experience with SaaS platforms and AI-driven technologies is a plus
• Ability to work independently and remotely
• Bachelor\'s degree in Business, Marketing, Communications, or related field

Customer Success Manager

Posted today

Job Description

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you\'re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways
• Get recognized through our Value Awards
• Grow your career – yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

As a Customer Success Manager, you will manage a portfolio of clients, ensuring their success by driving product adoption, maintaining strong relationships, and addressing any concerns. Your strategic and analytical mindset will help you anticipate client needs and foster their growth while supporting cross-functional collaboration within the organization.

Responsibilities:

• Ensure good customer health within your client portfolio.
• Execute adoption improvement plans across onboarding, web training, and email campaigns.
• Manage client renewals and maintain contact with key decision-makers and stakeholders.
• Develop and propose solutions for customer objectives, collaborating with internal teams.
• Recommend and coordinate cross-functional improvements to the customer lifecycle.
• Execute corrective action plans for at-risk customers and track progress.
• Identify upsell and cross-sell opportunities.
• Partner with Account Executives during Quarterly Business Reviews to create growth strategies.
• Manage feature requests and ensure customers\' desired outcomes are met.
• Maintain knowledge of products, services, and industry trends.

What You\'ll Bring

• 5+ years of experience in a customer-facing role within the enterprise software industry.
• Familiarity with MS Office and/or Google Suite.
• Proven ability to manage and organize action items for 20-30 enterprise software clients.
• Strong ability to build relationships through remote communication tools (e.g., phone, email, conference calls, web training).
• Analytical and process-oriented mindset with a strong empathy for customers.
• Ability to communicate complex concepts clearly to customers and executives.
• Proven ability to prioritize workload in a fast-paced environment.

Preferred Qualifications:

• 8+ years of experience in the insurance industry or SaaS experience.

With a diverse global team working together, we proudly embrace and live by these shared values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life

Customer Success Specialist

Posted today

Job Description

Job Description:

Maintain and regularly communicate with customers to ensure customer satisfaction for the Cloud Solution.

Responsible for business operations:

- Design and provide cloud migration solutions, guidance documents, and technical proposals for named accounts customers.

- Output summaries for good operations practices

Continue to explore customer cloud opportunities, business pain points, and technical pain points, and be responsible to provide the solution.

Improve customer satisfaction and carry out other continuous operation activities, including but not limited to customer communication, requirement management, customer daily technical support and timely response, close the operational issues, etc.

Qualifications:

2. Familiar with Public Cloud Services

years of relevant job experience

4. Strong communication and expression skills, able to communicate customer in technical or solution workshop .

5. Strong sense of responsibility and customer success orientation, commitment to customer success with a proactive approach to coordination and collaboration.

Highly self-motivated, continuously learning and improving to adapt to changes and new requirements in the cloud industry.

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Customer Success Consultant

Posted today

Job Description

Shape the future of customer success in digital property solutions.

This role is more than managing accounts-it's about helping real estate clients thrive through digital platforms that boost adoption, strengthen retention, and deliver measurable growth. Be part of an industry at the forefront of change, where you can build a global career without ever needing to leave the Philippines.

Job Description

As a Customer Success Consultant, you will drive customer success by ensuring smooth onboarding, increasing product adoption, uncovering opportunities, and maintaining strong client relationships. Your role will empower customers to achieve measurable outcomes while contributing to business growth and retention.

Job Overview

Employment type: Full-time
Shift: Day Shift
Work setup: Hybrid, Megatower, Ortigas

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Megatower Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

The Qualifications We Seek

• Proven experience in a dynamic Customer Success or Account Management environment
• At least 2-3 years of experience in the technology or media industry
• Demonstrated ability to improve product adoption, customer retention, and sentiment
• Strong written and verbal communication skills, both proactive and responsive
• Ability to quickly understand products and articulate their value across the customer lifecycle
• Competence in analyzing data and reports to provide actionable recommendations
• Ability to thrive in a multi-tasking environment and adjust priorities with agility
• Familiarity with platforms such as Salesforce, Tableau, or Gainsight is an advantage

Your Daily Tasks

• Drive and track product adoption and feature usage with key customers to ensure revenue and customer retention
• Effectively onboard customers through product training via Zoom and phone
• Demonstrate return on investment and ensure customers achieve business outcomes through their Project Profiles and Subscriptions
• Proactively uncover account expansion opportunities for Account Directors to service
• Collaborate with Account Directors, Customer Support, Product teams, Sales Enablement, and Account Directors
• Help maintain and improve customer sentiment scores
• Onboard customers on new products and manage the 30/60/90-day onboarding program
• Conduct regular adoption and best practice meetings with customers
• Provide ad hoc training for new agency users as needed
• Maintain success plans and manage customer risk
• Act as a specialist in SaaS and self-serve products, providing best practice support and guidance
• Manage a centralized inbox of incoming requests via Gainsight and Zendesk
• Provide proactive updates to Account Directors, highlighting opportunities and risks
• Work with Product, Marketing, and Sales to provide customer feedback on usage, adoption, trends, and upsell opportunities
• Deliver on customer adoption, usage, growth, and retention targets
• Stay updated on the Australian real estate market and advertising products
• Handle daily phone and video communications with Account Directors and customers

About the Client

Our client is a leading digital property solutions provider dedicated to helping real estate businesses thrive through user-focused platforms. By combining smart technology with customer-centric strategies, they transform how agencies engage with their audiences. Their solutions not only improve digital presence but also drive measurable success across the real estate landscape.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

Customer Success Specialist

Posted today

Job Description

A professional focused on ensuring customers are successful and satisfied with a product or service. They act as a bridge between the customer and the company, providing support, guidance, and resources to maximize customer satisfaction and retention. Their proactive approach helps customers achieve their desired outcomes, leading to increased customer loyalty and business growth.

Key Responsibilities

• Building Relationships. Establishing and maintaining strong relationships with customers to understand their needs and ensure their success.
• Customer Onboarding. Guiding new customers through the initial stages of using a product or service, providing training and support.
• Proactive Support. Identifying and addressing potential issues before they escalate, offering tailored solutions and guidance.
• Product Training. Educating customers on how to effectively utilize the product or service to meet their specific goals.
• Feedback Collection. Gathering customer feedback to identify areas for improvement in the product, service, or overall customer experience.
• Retention and Growth. Contributing to customer retention by ensuring satisfaction and identifying opportunities for account expansion.
• Communication. Excellent verbal and written communication skills to interact effectively with customers and internal teams.
• Problem-solving. Ability to identify and resolve customer issues, providing solutions and guidance.
• Customer Relationship Management. Building and maintaining strong relationships with customers, fostering trust and loyalty.
• Technical Proficiency. Understanding the product or service and its functionalities to effectively assist customers.
• Empathy. Understanding and responding to customer needs and concerns with empathy and understanding.
• Collaboration. Working effectively with other teams, such as sales, marketing, and support, to ensure a seamless customer journey.

QUALIFICATIONS:

• Graduate of any Bachelor's Degree, preferably in Communication Arts, Marketing, and Advertising majors.
• With strong personality
• Excellent communication, problem-solving, and empathy, along with proficiency in CRM software and data analysis
• Experience in customer-facing roles, a customer-centric mindset, and the ability to collaborate across teams are also crucial.
• Willing to assign in Ayala Makati

Job Types: Full-time, Permanent

• Paid training
• Transportation service provided

Customer Success Associate

Posted today

Job Description

Reference ID R Updated 08/27/2025

Commercial and Retail

Philippines

N/A

This job forms part of the Order to Delivery Journey and provides high quality frontline Customer facing service to support the Retail End to End integrated team (General Public and where applicable Loyalty, Digital). The Customer Operations Specialist Loyalty needs to project a professional company image by providing the best Customer experience through phone interaction, emails, ticketing, live chat and social media engagements with Customers. The Customer Operations Specialist Loyalty delivers effective communications, value-adding interactions and efficient issue resolution.

Principal Accountabilities

Customer Enquiries

Handle a range of front line Customer enquiries within the agreed processes and ways of working, including:-

Feedback and Issues: Take ownership for the resolution of Integrated Retail B2C complaints, feedback and compliments, liaising with other service partners as required

Offers and Promotions: Deal with Customer calls and e-mails regarding promotions, third party offers, gift delivery, balance enquiry, Premium membership

Logistics: Resolve enquiries within the agreed SLAs, escalating where appropriate and in collaboration with other service providers to ensure Customer outcomes

Loyalty Management

• Manage the Retail Loyalty Customer Experience
• Handle transaction queries, self-serve queries and general loyalty related enquiries
• Process Customer loyalty registration and personal data management, channel preference modification
• Perform compliance checks on fraud and manual data quality control
• Support the redeeming and transferring of Customer Loyalty points
• Manage the lost/stolen/forgotten cards process
• Resolve Loyalty complaints

Process and Administrative Work

• Acquire an in-depth knowledge of and work with internal systems, understanding both their individual use and how they relate to each other
• Support Data Integrity Management, by embedding right first time accountability and ownership of Customer data quality inputted at system
• Collaborate with third party logistics companies
• Liaise with internal interfaces within the agreed processes and ways of working

Digital and Touchless Support

• Support Shell's Customers on digital channels and proactively encourage self-support solutions, ensuring Customers are aware of the information and tools on the website and mobile application
• Support social media platforms responding to Customers' queries taken through these channels with an appropriate tone and within the limited characters
• Work with the new digital livechat channels for inbound Customer queries both through the website and the mobile application
• Given detailed business and process knowledge may be called upon, from time to time, to support testing for IT upgrades or projects requiring operational input

Language Job Knowledge, Skills & Experience:

• Customer Language Proficiency (at least 1 if multiple language business) – C1

Other Skills & Experience

• Bachelor degree preferred (Business related major) or equivalent experience
• Previous experience in Customer service or operations
• Experience in Microsoft Office with experience in using social media platforms including twitter/Facebook
• Possess a strong Customer service ethic and ability to understand, meet and champion the Customer's needs, while staying within the policies and procedures
• Able to act as a Shell Brand Ambassador in a 'voice of Shell' role with Live Chat and social media platforms
• Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
• Able to demonstrate resilience and patience, especially when interacting with challenging Customers
• Able to demonstrate interchangeable communication skills, by communicating effectively in writing, by phone, or by live chat and social media channels professionally, accurately, and quickly

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