1 Day Hiring Process - Customer Service Representative / Logistics Account

Lexie Staffing co.; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A recruitment agency in Cebu City is hiring Customer Service Representatives to support their Logistics Blended Account. This full-time role involves handling customer inquiries, managing orders, and providing excellent customer service across various communication channels. No experience is necessary, as training will be provided.

Benefits

Government Mandated Benefits

Health Insurance (HMO)

Job Training

Signing Bonus

Qualifications

• Ability to manage multiple communication channels (voice, email, chat) and customers simultaneously.
• Ability to learn and retain detailed knowledge of logistics services and products.
• Ability to identify customer needs, research issues, and provide effective solutions.
• Familiarity with relevant company systems and software for data entry and order management.
• Basic understanding of logistics operations, including shipping and tracking procedures.

Responsibilities

• Handle customer inquiries and resolve issues across multiple channels.
• Manage orders and coordinate with logistics teams.
• Provide accurate product knowledge and ensure customer satisfaction.

Skills

Strong verbal and written communication skills

Interpersonal Skills

Problem Solving

Strong Work Ethic

Account Management

Education

At least High School (Old Curriculum) SHS Graduate

College undergrads are welcome

Job description

Overview

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

We are hiring Customer Service Representatives (CSRs) to support our Logistics Blended Account. In this role, you will handle customer inquiries, resolve issues, and perform administrative tasks across multiple communication channels including voice, email, and chat. You will manage orders, coordinate with logistics and fulfillment teams, provide accurate product knowledge, and ensure customer satisfaction by delivering efficient service while adhering to company policies.

Benefits

Government Mandated Benefits

Insurance Health & Wellness: HMO

Professional Development

Job Training

Compensation

With Complexity and Rice Allowance + A Signing Bonus.

Job Requirements

• Strong verbal and written communication skills to interact professionally with customers and colleagues.
• At least HS (Old Curriculum) SHS Graduate, College undergrads are welcome to apply (with or without BPO Exp.)
• Ability to manage multiple communication channels (voice, email, chat) and customers simultaneously.
• Ability to learn and retain detailed knowledge of logistics services and products.
• Ability to identify customer needs, research issues, and provide effective solutions.
• Familiarity with relevant company systems and software for data entry and order management.
• A positive, professional, and empathetic demeanor to ensure a high standard of customer satisfaction.
• Basic understanding of logistics operations, including shipping and tracking procedures.

English Language Customer Service Interpersonal Skills Call Centre Strong Work Ethic Problem Solving Account Management

Working Location

Lexie Staffing & Business Consulting Company

Security and Reporting

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• withholds your ID,
• requires you to provide a guarantee or collects property,