Technical Account Manager

DEUNA; Quito; A distancia; PEN 30,000 - 45,000; Jornada completa

Descripción de la vacante

DEUNA busca un Technical Account Manager para ser el punto de contacto técnico principal para comerciantes tras su lanzamiento. La misión incluye monitorear la salud técnica, manejar incidentes y colaborar estrechamente con los equipos de producto y ingeniería en un entorno de startup. Se requieren 3+ años de experiencia y fluidez en español e inglés. Ofrecemos un ambiente multicultural, apoyo económico y oportunidades de crecimiento profesional.

Servicios

Vacaciones y PTO adicionales

Trabajo remoto desde cualquier lugar

Apoyo económico para seguro de salud e internet

Opciones sobre acciones

Plataforma de aprendizaje y desarrollo

Crecimiento y trayectoria profesional

Formación

• 3+ años en Gestión de Cuentas Técnicas, Soporte a Comerciantes o Éxito del Cliente Técnico.
• Comprensión técnica sólida de ecosistemas de pagos (APIs, flujos de transacciones).
• Excelentes habilidades de comunicación para simplificar conceptos técnicos.

Responsabilidades

• Monitorear la salud técnica de los comerciantes y responder dudas después de su lanzamiento.
• Gestionar incidentes técnicos y escalar problemas a los equipos adecuados.
• Colaborar con Producto e Ingeniería para resolver problemas técnicos.

Conocimientos

Comunicación

Organización

Gestión de incidentes

Conocimientos técnicos de ecosistemas de pagos

Fluidez en español e inglés

Descripción del empleo

About DEUNA

DEUNAis a rapidly growing startup revolutionizing global commerce withATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combinespayment intelligence,checkout optimization, anddata orchestrationin one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments!

Visithttps://www.deuna.com/to learn more about us!

As aTechnical Account Manager (TAM), you will be theprimary technical point of contactfor our merchants after their initial go-live. You will help monitor technical health, support incident management, answer ongoing technical questions, and guide merchants through future technical evolutions.

Your mission is to make sure every merchant isoperationally stable, technically satisfied, and successful on our platform.

Responsibilities

Proactively monitor merchant technical health:

- Watch for increases in errors, declines, or anomalies.

- Raise flags internally when risks are detected.

- Be the main technical contactfor merchant questions and doubts after go-live.

Manage technical incidents:

- Triage merchant-reported issues.

- Escalate to the appropriate on-call/engineering teams.

- Track resolution and ensure timely communication with the merchant.

Support technical change requests:

- Help the IM to lands the new requirements while asking for a new integration demand into the integration pipeline.

- Collaborate closely with Product and Engineeringto solve technical issues or advise on merchant feedback.

- Build and deliver simple Merchant Health Reportsperiodically to Account Management and/or merchants.

- Maintain accurate technical documentationreflecting any merchant-specific customizations or integrations.

- Help prioritize and advocate for merchants’ technical needsinternally.

Requirements

- 3+ yearsin Technical Account Management, Merchant Support, Solutions Engineering, or Technical Customer Success — ideally within Payments, Fintech, SaaS, or Tech companies.

- Strong technical understandingof online payment ecosystems (APIs, SDKs, transaction flows, fraud tools, chargeback management, etc.).

- Experience with incident management, post-launch technical operations, and technical client success practices.

- Excellent communication skills: able to simplify technical concepts for non-technical stakeholders.

- Strong organization and follow-up discipline.

- Fluent in Spanish and English.

- Experience working with LatAm merchants is amust.

- Startup environment experience is aplus

What will you find when you join DEUNA?

- A multicultural team distributed throughout LATAM

- Dynamism, agility and constant innovation

- Being part of a high-impact solution for an entire region

- The best tools and technology to operate

- Being part of the startup culture.

- We are in full expansion!

Benefits:

Vacations and additional PTO ️

Remote work from anywhere

Economic support for health insurance, internet and cell phone line

We all own DEUNA, we offer stock options

Learning and development platform

Multidisciplinary, diverse and dynamic team

Growth and career path

Be part of a dynamic team that's creating the next generation payments platform.

Join us at DEUNA!