System Analyst (EU)

Andersen Lab; Osterreich; On-site; PEN 201,000 - 278,000; Full time

Job summary

Andersen Lab is hiring a System Analyst with Italian to support a portfolio of web and mobile applications and ensure reliable digital operations. The role focuses on requirement clarifications, change requests, and documentation while aligning with IT service management standards.

You will work with cross-functional teams to analyze impacts, support testing and UAT, and contribute to knowledge bases and runbooks. Proficiency in English and Italian is required.

Qualifications

• 3+ years of experience in system or business analysis for enterprise web applications.
• Strong requirements engineering: use cases, user stories, and acceptance criteria.
• Hands-on experience with BPMN and UML.
• Understanding of web application architecture and integrations (REST/JSON, OpenAPI).
• Hands-on experience with SQL for data analysis (Microsoft SQL Server).
• Experience with change management in maintenance or support contracts.
• Experience working with ServiceNow, Jira and Confluence.
• English level: Upper-Intermediate or higher.
• Italian level: Intermediate or higher.

Responsibilities

• Provide L3 support, clarify requirements, business rules, and context for complex incidents; participate in root cause analysis.
• Analyze and specify Change Requests including functional and non-functional requirements such as logging, access control, authentication and authorization, input validation and error handling.
• Perform impact analysis across applications and integrations; support effort estimation with development teams.
• Support UAT activities, including clarification of requirements and acceptance criteria.
• Create and maintain documentation in Confluence per templates (functional/system docs, S-AD inputs, OpenAPI specs, release notes).
• Contribute to runbooks and Knowledge Base articles for recurring issues and operational scenarios.

Skills

Requirements Engineering

System/Business Analysis

BPMN

UML

Web App Architecture

REST/OpenAPI

SQL (MS SQL Server)

Change Management

ServiceNow/Jira/Confluence

English (Upper-Intermediate+)

Italian (Intermediate+)

Tools

Jira

Confluence

ServiceNow

OpenAPI

Job description

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Summary

Andersen is hiring a System Analyst with Italian for a project supporting and enhancing a large portfolio of web and mobile applications and ensuring reliable digital operations.

Our customer is an established automotive business operating in a European market and providing a range of distribution, commercial, and customer-focused services. It supports various aspects of vehicle sales and after-sales operations while working with a broad network of business partners. The organization continues to invest in digital transformation, cloud technologies, data-driven solutions, and cybersecurity to modernize its operations, improve customer experience, and increase overall business efficiency.

The project is focused on providing managed maintenance and application support services for a large portfolio of mobile and web applications. It covers software enhancements, technical support, continuous updates, CI/CD-based lifecycle management, and documentation while ensuring reliable operations, security, and alignment with established IT service management standards.

Responsibilities

• Providing L3 support, clarifying requirements, business rules, and context for complex or ambiguous incidents, and participating in root cause analysis.
• Analyzing and specifying Change Requests, including functional and non-functional requirements such as logging, access control, authentication and authorization, input validation, and error handling, while contributing to threat assessments.
• Performing impact analysis across applications and integrations and supporting effort estimation together with development teams.
• Supporting UAT activities, including clarification of requirements and acceptance criteria.
• Creating and maintaining documentation in Confluence according to templates, including functional and system documentation, S-AD inputs, OpenAPI specifications, and release notes.
• Contributing to runbooks and Knowledge Base articles for recurring issues and operational scenarios.

Requirements

• Experience in system or business analysis for enterprise web applications for 3+ years.
• Strong experience in Requirements Engineering, including defining use cases, user stories, and acceptance criteria.
• Hands-on experience with BPMN and UML.
• Understanding of web application architecture and integrations (REST/JSON, OpenAPI).
• Hand-on experience with SQL for data analysis (Microsoft SQL Server).
• Experience with change management in maintenance or support contracts.
• Experience working with ServiceNow, Jira and Confluence.
• Level of English – from Upper-Intermediate and above.
• Level of Italian – from Intermediate and above.

Reasons to join us

• Andersen cooperates with such businesses as Samsung, Reuter Gruppe, T-Systems, TUI, Ryanair, Johnson & Johnson, etc. This project is just your beginning here – working with us means reliability and prospects.
• We have been strengthening our expertise since 2007. During this time, we have formed an excellent BA & SA team with streamlined processes, which now consists of more than 200 qualified analysts.
• We welcome specialists from every part of the world.
• We give our employees an opportunity to attend and participate in the company’s BA meetups, as well as offer a compensation program for international professional certificates.
• There are many different ways to grow and develop at our company. You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded.
• You will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow.
• Our employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale & Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more.

Locations

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands

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