Supervisor de Operaciones [024031]

Playtech; Los Olivos; Presencial; PEN 69,000 - 87,000; Jornada completa

Descripción de la vacante

A leading online gaming software supplier in Lima is seeking a dedicated Operations Assistant to provide support to the Operations Manager. The role involves overseeing operational installations, monitoring disruptions, ensuring compliance with rules, and supervising staff. Candidates should have technical studies, B2 level English, and a willingness to work onsite in rotating shifts. Strong collaboration and problem-solving skills are essential.

Formación

• Willingness to work on rotating shifts.
• On-site availability required.
• English proficiency at B2 level or higher.
• Intermediate knowledge of Microsoft Office tools.

Responsabilidades

• Provide direct support to the Operations Manager.
• Coordinate the setup and functionality of operations.
• Monitor and respond to technical issues.
• Ensure compliance with operational rules.
• Supervise game presenters and players.

Conocimientos

Collaboration and teamwork

Problem-solving mindset

Adaptability

Communication skills

Quick thinking

Strong attention to detail

Educación

Technical or university-level studies

Herramientas

Microsoft Office tools

Descripción del empleo

Company Description

Playtech Lima is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value added solutions to the industry's leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. Playtech Lima represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.

Job Description

Key Responsibilities

Core Duties:

• Provide direct support to the Operations Manager in daily tasks and decision-making processes.

• Coordinate and oversee the setup and functionality of operational installations during your assigned shift.

• Monitor and respond promptly to any disruptions, technical issues, or irregularities within the operations department, in alignment with company policies and procedures.

• Ensure compliance with all operational rules and procedures, including the implementation of newly introduced guidelines.

• Safeguard integrity by supervising game presenters, card shufflers, and players to prevent dishonest or unethical behavior.

• Maintain expert-level knowledge of all games offered by the company, and confidently apply and explain relevant strategies and rules.

Qualifications

Work Availability

• Willingness to work on rotating shifts.

• On-site availability required.

Education

• Technical or university-level studies (completed or in progress).

Languages

• English proficiency at B2 level or higher.

Digital Skills

• Intermediate knowledge of Microsoft Office tools (Word, Excel, PowerPoint, Outlook, etc.).

Interpersonal Skills

• Strong collaboration and teamwork abilities.

• Problem-solving mindset and adaptability.

• Comfortable working with people from diverse cultures and perspectives.

Communication Skills

• Clear and effective communication of work-related topics, company policies, and procedures.

• Ability to teach, present, and explain new ideas or innovations.

• Skilled in motivating and persuading others.

Quick Thinking

• Ability to respond rapidly to changing situations.

• Fast comprehension of problems and delivery of practical solutions.

Learning & Independence

• Quick learner with a proactive attitude.

• Capable of working independently and taking initiative.

Organization & Detail Orientation

• Strong attention to detail and organizational skills.

• Ability to maintain accuracy and focus under pressure.