Staff Technical Support Engineer ( Armis)

ServiceNow; San Francisco de Cayrán; Híbrido; PEN 235.000 - 370.000; Jornada completa

Descripción de la vacante

ServiceNow is seeking a Technical Support Engineer to provide second-level support for US-based customers. You will own customer cases, troubleshoot complex issues, and help customers maximize value from our products. You will collaborate on cross-team projects to drive a company-wide impact and deliver an excellent customer experience.

Applicants should have 4+ years in a similar role, strong networking knowledge, Linux experience, and SQL skills. Familiarity with ServiceNow is a bonus.

Formación

• Minimum 4+ years in a similar role.
• Experience with enterprise customer accounts is required.
• Technical networking knowledge in TCP/IP and the application layer.
• Experience supporting Linux-based products.
• Proficiency in composing SQL queries.
• Familiarity with Docker/Kubernetes environments preferred.
• Scripting in Bash or Python preferred.
• BS degree in CS or equivalent preferred.
• Excellent communication and problem-solving with customers.
• Bonus: experience with ServiceNow.

Responsabilidades

• Provide second-level support with a focus on US-based customers.
• Own customer cases and troubleshoot issues to resolution.
• Help customers maximize value from our products.
• Collaborate on projects with other teams to create company-wide impact.

Conocimientos

Cyber security knowledge

TCP/IP

Linux

SQL queries

Docker

Kubernetes

Scripting Bash

Python

Customer support

Educación

BS in CS or equivalent

Herramientas

Databases

Descripción del empleo

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone- freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Responsibilities

Job Description Our Technical Support Engineer will provide second level support with a focus on our US based customers. As part of our Engineers based in the US, you’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues. You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers. As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact.

Qualifications

Requirements

• At least 4+ years of experience in a similar role
• Industry experience in Cyber Security, particularly network security or application security is required
• Experience with enterprise customer accounts is required
• Technical networking knowledge in TCP/IP and the application layer
• Technical experience supporting Linux-based products
• Composing SQL queries and working with Databases
• Working with Docker/Kubernetes-based environments is preferred
• Experience with Scripting languages (Bash, Python or equivalent) is preferred
• BS degree in CS or equivalent is preferred
• Enjoy working with customers using excellent communication and problem-solving skills
• Bonus: experience with ServiceNow

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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