Senior Project Manager

HCLTech; Lima Metropolitana; Presencial; PEN 309.000 - 447.000; Jornada completa

Descripción de la vacante

HCL Technologies Limited in Peru is seeking a Senior Delivery Lead to coordinate the SAP functional team for Anglo American Peru. You will be responsible for service quality, SLA compliance, and stakeholder satisfaction across SAP modules.

You will act as the primary escalation point between HCLTech and Anglo American IT leadership, oversee L2/L3 SAP support across FI/CO, MM, HCM, GRC, and data modules, and manage demand, designs, tests, and governance with ServiceNow.

Formación

• Extensive SAP S/4HANA experience across FI/CO, MM, HCM, GRC.
• Proven AMS delivery management and SLA governance experience.
• Strong stakeholder management with C-level and business teams.
• Familiarity with ITIL / ServiceNow for incident and change management.

Responsabilidades

• Oversee L2/L3 SAP functional support across FI/CO, MM, HCM, GRC and data modules
• Lead demand management: triage, prioritise and assign incoming requests and change requests
• Review functional specifications, solution designs and test results produced by the team
• Ensure compliance with Anglo American ITSM processes and governance model (ServiceNow)
• Manage project and initiative delivery in coordination with the Anglo American EA team

Conocimientos

SAP S/4HANA

AMS delivery management

Stakeholder management

ITIL / ServiceNow

Descripción del empleo

• Senior delivery lead coordinating the full SAP functional team at Anglo American Peru
• Accountable for service quality, SLA compliance and stakeholder satisfaction across all SAP modules
• Acts as primary escalation point and interface between HCLTech and Anglo American IT leadership

Key Responsibilities

• Oversee L2/L3 SAP functional support across FI/CO, MM, HCM, GRC and data modules
• Lead demand management: triage, prioritise and assign incoming requests and change requests
• Review functional specifications, solution designs and test results produced by the team
• Ensure compliance with Anglo American ITSM processes and governance model (ServiceNow)
• Manage project and initiative delivery in coordination with the Anglo American EA team

Skill Requirements

• SAP S/4HANA – broad functional knowledge across multiple modules
• AMS delivery management and SLA governance
• Stakeholder management – C-level and business communication
• ITIL / ServiceNow – incident and change management