Developer Support Expert, PST & EST

digital Marketing And Graphic Design; Apurímac; Ibrido; PEN 309.000 - 446.000; Tempo pieno

Descrizione del lavoro

Shopify seeks a Developer Support Expert to assist merchants, partners, and developers across the Americas, focusing on front-end and back-end issues. You will engage in real-time internal support, drive root-cause analysis, and mentor teammates to raise technical proficiency.

You’ll work with JavaScript, React/TypeScript, REST/GraphQL APIs, and back-end languages (Ruby/Python/Node.js). Collaboration and a merchant-centric mindset are essential for success.

Competenze

• In-depth knowledge of front-end technologies: JavaScript, HTML, CSS and modern frameworks like React/TypeScript.
• Experience with REST and GraphQL APIs, API clients such as Postman or Insomnia, and data formats like XML/JSON.
• Back-end experience with Ruby, Python, PHP, or Node.js, plus OOP, MVC, and Git version control.
• Proficiency with debugging tools and testing procedures, cross-browser compatibility, and scalable codebases.
• Strong written and verbal communication for internal/external stakeholders.
• Adaptability and resilience in a fast-paced team environment.
• Curiosity and customer empathy for merchants and partners.

Mansioni

• Provide direct support to merchants, partners, and developers for front-end and back-end issues in Shopify.
• Contribute to real-time internal support on platforms like Slack for rapid problem solving.
• Identify root causes and share learnings to improve troubleshooting.
• Coach and mentor teammates to build technical capability across the team.
• Collaborate with internal teams to resolve bugs and enhance product offerings.
• Advocate for Enterprise merchants and prioritize their needs in solutions.
• Design and build solutions within your expertise and document best practices.
• Support strategy development with technical input aligned to Shopify values.

Conoscenze

JavaScript

HTML

CSS

React

TypeScript

REST

GraphQL

API Clients

XML/JSON

HTTP protocols

Ruby

Python

PHP

Node.js

MVC frameworks

Git

Chrome DevTools

Observe

SQL databases

Strumenti

Postman

Insomnia

Git

Chrome DevTools

Observe

SQL databases

Descrizione del lavoro

Back

Developer Support Expert, PST & EST

• Remote - Americas
• Support

About The Role

About Developer Support

Developer Support is a Support Delivery team consisting of highly technical skilled Specialists, providing direct support to merchants, partners, and developers while working closely with the broader Support organization and product teams. With technical skills in front-end and back-end development technologies, the Developer Support team provides support for Shopify’s technology ecosystem, predominantly focused on solving the technical problems of the platform’s largest merchants and partners, whilst also acting as the interface and review layer between third party and internal developers and the Shopify ecosystem.

In Developer Support we help people make more money by building with Shopify. We empower those in the Shopify ecosystem to push the boundaries of commerce and enhance merchant and buyer experiences through development technologies. Our mission is to drive business growth and success by providing world class technical support, innovative solutions, and collaborative expertise.

Responsibilities

What you'll be doing:

• Offer support directly to merchants, partners, and developers on both front-end and back-end issues related to Shopify, ensuring quick and effective resolution aligned with Developer Support’s scope.
• Contribute to internal real-time support through platforms like Slack, enabling efficient problem-solving and decision-making.
• Identify and address root causes of problems, enhancing the overall team’s understanding and effectiveness in troubleshooting.
• Provide coaching and mentorship, leveraging your technical expertise, helping to cultivate a skilled and knowledgeable team.
• Work collaboratively across various internal teams to resolve bugs, improve product offerings, and participate in broad-scope projects, maintaining focus on strategic priorities and merchant satisfaction.
• Actively advocate for Enterprise merchants, emphasizing their needs' urgency and complexity, ensuring solutions are prioritized appropriately.
• Design and build products and solutions within your area of expertise, share best practices and in-depth knowledge by maintaining internal documentation.
• Assist in strategy development and decision-making processes by utilizing technical expertise, fostering an environment where Shopify’s values and growth mindset thrive.

Qualifications

Who we're looking for:

• Possesses in-depth knowledge and experience with front-end technologies such as JavaScript, HTML, CSS, CSS preprocessors, and front-end frameworks like React and Typescript.
• Proficient in API technologies including extensive experience with REST and GraphQL APIs, adept in utilizing API Clients like Postman or Insomnia, and well-versed in XML, JSON, and HTTP protocols.
• Skilled in server-side development using languages such as Ruby, Python, PHP, or Node.js, with a solid understanding of object-oriented programming, MVC frameworks, and data architecture, complemented by the ability to operate version control systems like Git.
• Competent in leveraging technical support tools such as Observe, SQL databases, and Chrome Developer Tools, capable of interpreting and executing development testing procedures, and experienced in managing complex codebases in collaborative environments.
• Demonstrates exceptional reading, writing, typing, and communication skills, both internally and externally, with the ability to communicate complex web development topics clearly.
• Exhibits strong adaptability and resilience, responding well to adversity and capable of adjusting to changing environments and challenges.
• Highly curious, resourceful, and committed to continuous learning and understanding, with a keen interest in the experiences of merchants and partners.
• Proficient in engaging and empathizing with others during extended interactions on supported channels, managing multiple concurrent text conversations effectively.
• Excellent problem-solving, troubleshooting skills, and a methodical approach to addressing urgent issues, coupled with an openness to receiving feedback.
• Skilled in using version control systems like Git, understands object-oriented programming principles, and has practical knowledge of building cross-browser compliant and responsive code.
• Enthusiastic about improving team efficiency through the development of standards and tools, and actively engages in crafting maintainable code as part of a collaborative development team.

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before You Apply, Consider If You Can

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

Work with us in your early career

Dev Degree Program

A 3-4-year program that allows people to earn a computer science degree while working. It’s designed for those looking to break into computer science or transition into the tech field.

Internship Program

Shopify offers 4-month paid Engineering internships that are open to students, recent graduates, and those early in their careers.

APM Program

Shopify’s 12-month Apprentice Product Manager program is designed to help you gain the skills needed to start a product management career.

Design Apprentice Program

Shopify's 6-month Design Apprentice Program pairs early-career designers with senior mentors through two rotations. Built for new graduates, career switchers, and those early in their design careers.