Regional Planning Team Leader

Atlas Copco; La Libertad; On-site; PEN 345,000 - 460,000; Full time

Job summary

Atlas Copco SEE is seeking a Regional Planning Team Leader to drive service planning and customer-focused operations across multiple countries in the Southeast Europe region. You will lead the regional planning team, align with GPE, and ensure efficient resource management and service delivery.

The role requires strong leadership, process governance, and stakeholder management in a complex, international setting, with travel across the region.

Qualifications

• 3–5 years experience in Service Operations, Customer Service, Planning, Process Management, or related operational environment.
• Experience leading projects, process improvements, or operational transformation initiatives.
• Fluency in English and local language.
• Experience working with shared service centers or centralized support organizations is a plus.

Responsibilities

• Lead, coach, and inspire the Regional Planning Team.
• Own planning governance and GPE alignment.
• Ensure effective resource and service planning.
• Drive planning process excellence and standardization.
• Optimize capacity, utilization and service levels.
• Enable cross-country resource and technician sharing.
• Act as an operational backup to the Planning team and ensure continuous service coverage during absences.
• Partner across functions to deliver operational excellence.

Skills

Leadership

Analytical

Stakeholder management

Communication

Problem solving

English fluency

Organizational skills

Tools

SAP

MAM2

Job description

Your role

Are you passionate about leading teams, driving operational excellence, and creating outstanding customer experiences? As our Regional Planning Team Leader, you will play a key role in shaping and leading our regional Customer Service organization. Reporting to the Regional CSO Operations Manager, you will be responsible for driving excellence across planning, and customer support processes. You will lead and develop the regional planning team while collaborating closely with Service Managers, Operations, Technical Support, Finance, Logistics, Sales, Service Administration, Customer Success Centers, and divisional stakeholders. Together, you will ensure efficient service execution, process compliance, and a customer-centric approach that supports our vision of being First in Mind – First in Choice.

In This Position, You Will

• Lead, coach, and inspire the Regional Planning Team.
• Own planning governance and GPE alignment.
• Ensure effective resource and service planning.
• Drive planning process excellence and standardization.
• Optimizescapacity, utilization and service levels.
• Enable cross-country resource and technician sharing.
• Act as an operational backup to the Planning team and ensures continuous service coverage during absences.
• Partner across functions to deliver operational excellence.

To succeed, you will need

We are looking for a customer-focused leader who combines strong operational understanding with a passion for people development and continuous improvement.

You Bring

• Minimum 3 - 5 years of experience in Service Operations, Customer Service, Planning, Process Management, or a related operational environment.
• Experience in leading projects, process improvements, or operational transformation initiatives.
• Leadership experience is an advantage, but not a prerequisite.
• Strong understanding of service operations, planning, administration, and process governance.
• Experience working with shared service centers or centralized support organizations is considered a plus.
• Knowledge of SAP, MAM2, or similar business systems.
• Excellent analytical, organizational, and problem‑solving skills.
• Strong stakeholder management and communication skills.
• Fluency in English.
• Native-level proficiency in the local language of the country where the position is based.

As a Person, You Are

• Natural leader and coach.
• Customer-oriented and quality-driven.
• Structured, analytical, and data-focused.
• Proactive and self-motivated.
• Collaborative team player who thrives in an international environment.
• Change agent who enjoys driving continuous improvement and innovation.

You Can Expect

• A key regional role with significant impact on business performance and customer success.
• Opportunities to lead transformational initiatives across multiple countries.
• An international working environment with extensive cross-functional collaboration.
• Continuous learning and development opportunities within a global organization.
• A culture built on trust, respect, innovation, and sustainability.
• The chance to be part of a team committed to creating lasting value for customers, employees, and society.

In return, we offer At Atlas Copco SEE, we believe that passionate people make it happen. We offer a supportive and collaborative environment where your ideas matter and where you can grow both professionally and personally.

Job location

Southeast Europe Region

Preferred location

Athens, Greece (other locations within the Southeast Europe region may be considered). Travel within the region and internationally will be required.

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.