Operations Manager (BBS898)

Overseas; Lima Metropolitana; Remote; PEN 311,000 - 449,000; Full time

Job summary

Overseas is seeking an Operations Manager to own the day-to-day delivery of US production, inventory, fulfilment, and logistics through outsourced partners. You will set daily priorities, hold partners accountable, resolve issues end-to-end, and report findings to the Operations Director to inform planning.

This hands-on role requires 5+ years in fulfilment or logistics, experience managing US-based 3PLs and co-manufacturers, and strong Excel/Sheets skills.

Qualifications

• 5+ years in fulfilment, logistics, inventory or production.
• Experience managing outsourced 3PL and co-manufacturer relationships at a manager level.
• Evidence of independent ownership beyond task execution (ownership, KPIs, escalations).
• Fluent English—written and spoken.
• Strong reconciliation and reporting skills with Excel or Google Sheets.
• Confident with Cin7 or similar inventory systems, Shopify, and 3PL WMS.

Responsibilities

• Own day-to-day relationship with 3PL and co-manufacturer; lead floor/account managers and supervisors.
• Align production and fulfilment priorities; confirm commitments and deadlines; hold people accountable.
• Report on dispatches, stock, production, and risks; flag variances.
• Investigate missed commitments; drive recovery actions; confirm closure.
• Escalate capacity gaps and stockout risks; manage exceptions.
• Turn approved production plan into daily/weekly schedules with the co-manufacturer.
• Track units by SKU and production date; monitor component availability; spot shortfalls.
• Maintain records in Cin7, reconcile to production; correct discrepancies.
• Document quality complaints; gather batch records; verify corrective actions.
• Manage DTC, wholesale, Faire, Amazon, and retail fulfilment; ensure handovers to warehouse/Finance.
• Keep PO versions, routing, BOL, ASN, and EDI current; ensure complete handovers.
• Resolve overdue/partial/unscanned orders; reconcile systems with physical dispatch.
• Verify carrier handover and track freight; monitor delivery windows and exceptions.
• Keep Cin7, 3PL WMS, Shopify, and Faire reconciled and up to date.
• Coordinate stock counts, month-end reconciliations, and replenishment requests.
• Reconcile Amazon stock with Cin7 and prepare replenishment requirements.

Skills

Leadership

Strategic thinking

Problem solving

Communication

English proficiency

Tools

Cin7

Shopify

WMS (3PL)

Excel

Google Sheets

Job description

Operations Manager

We're looking for an Operations Manager to own the day-to-day delivery of US production, inventory, fulfilment, and logistics through an outsourced 3PL and co-manufacturing partner. You will set daily priorities, hold partners accountable to commitments, resolve operational issues end to end, and give the Operations Director accurate reporting and practical recommendations so they can manage the overall plan and make decisions.

This is a hands-on ownership role. You are not coordinating from a distance. You are the main day-to-day point of accountability for US operations, covering a 3PL relationship, a co-manufacturer relationship, multi-channel fulfilment, inventory accuracy, and financial controls. If you have 5 or more years of experience in fulfilment, logistics, inventory, or production, have managed outsourced 3PL and co-manufacturer relationships at a manager level, and can show evidence of independent ownership rather than just task execution, this role is a strong fit.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• This role requires availability during US Eastern Time business hours, plus regular calls with an Australia-based team during US late afternoon and evening
• Own a critical operations function for a fast-growing consumer goods brand with distribution across DTC, wholesale, Amazon, and US retail
• High-ownership role with direct accountability for fulfilment performance, inventory accuracy, and partner management

What You'll Work On

3PL and Co-Manufacturing Partner Management

• Lead the day-to-day relationship with the 3PL and co-manufacturer including floor managers, account managers, and supervisors
• Align production and fulfilment priorities, confirm commitments and deadlines, and hold responsible people accountable for delivery
• Report on dispatches, aged orders, production, stock, and risks including sales run rates against agreed forecasts with variances flagged
• Investigate missed commitments with evidence, drive recovery actions, and confirm closure
• Escalate capacity gaps, stockout risks, and decisions needed before commitments are missed

Production and Quality

• Turn the approved production plan into an agreed daily and weekly schedule with the co-manufacturer
• Track actual units by SKU and production date, monitor component availability, and spot shortfalls early
• Keep production jobs, purchase orders, receipts, and supporting records accurate in Cin7, reconciled to actual production, and corrected for discrepancies
• Document quality complaints, gather batch records and process evidence, agree corrective actions with the co-manufacturer, and verify they work

Fulfilment and Logistics

• Manage DTC, wholesale, Faire, Amazon, and retail fulfilment against agreed priorities and channel requirements
• Keep PO versions, routing, BOL, ASN, and EDI records current so handovers to the warehouse and Finance are complete
• Resolve overdue, partial, replacement, and unscanned orders and reconcile systems to what was physically dispatched
• Confirm carrier handover and track domestic freight through to customer delivery
• Review carrier performance, resolve delivery-window risks, and keep account managers informed of exceptions

Inventory and Systems

• Keep receipts, transfers, production, and dispatch records accurate in Cin7
• Coordinate stock counts, recounts, and month-end reconciliations and resolve variances with evidence
• Reconcile Amazon stock with Cin7 and prepare replenishment requirements using agreed forecasts and inbound receipts
• Resolve discrepancies across Cin7, the 3PL's warehouse management system, Shopify, and Faire

Financial Controls

• Check 3PL, co-manufacturing, and domestic freight charges against approved rates, bookings, quantities, and services
• Document late or incorrect orders, production errors, replacement costs, and inventory losses
• Give Finance shipment costs, invoices, agreed terms, and due dates; follow up shipped orders that have not been invoiced

Continuous Improvement

• Improve recurring workflows to reduce manual effort, errors, and repeat failures
• Document procedures and verify the accuracy of automated or AI-assisted outputs
• Analyse fulfilment and freight costs by channel and check packaging and shipping assumptions for new products and bundles
• 5 or more years in fulfilment, logistics, inventory, or production
• Experience managing US operations including US-based 3PLs and co-manufacturers, US domestic carriers and freight, and US retail and Amazon requirements
• At least 2 to 3 years at manager level as the main day-to-day owner of an outsourced 3PL relationship including setting priorities, managing SLAs, stock accuracy, invoice checks, and partner accountability
• At least 2 to 3 years at manager level as the main day-to-day owner of a co-manufacturer or contract manufacturer relationship covering production scheduling, blending, filling, packaging, quality checks, and corrective actions
• Evidence of independent ownership such as a partner transition or turnaround you led, KPIs you were accountable for, disputes and credits you recovered, or escalations you brought with a recommendation rather than just a problem
• Confident with Cin7 or a comparable inventory system, Shopify, and 3PL warehouse management systems
• Experience with multi-channel fulfilment including DTC, wholesale, Amazon, and US retail requirements such as routing guides, BOL, ASN, and EDI
• Strong reconciliation and reporting skills with excellent Excel or Google Sheets
• Clear, confident written and spoken English
• Available to work US Eastern business hours plus regular calls with an Australia-based team outside standard hours

Nice to Have

• Experience in consumer products that are manufactured, warehoused, and shipped across multiple channels
• Background in organic, health, or beauty consumer goods
• Experience with month-end operations reviews and presenting KPI results and recommendations to senior leadership