Operations Coordinator, Central America

G Adventures; Perú; A distancia; PEN 35,000 - 50,000; Jornada completa

Descripción de la vacante

A global travel company in Peru is seeking an Operations Coordinator to support internal teams and enhance customer service. The role involves logistics management, communication with travelers, and ensuring smooth operational processes. Candidates should have 3+ years of travel industry experience and strong English communication skills. Competitive salary and benefits offered.

Servicios

Competitive salary

Learning and growth opportunities

Birthday day off

Vacation time

Formación

• 3+ years experience in the travel industry.
• Highly proficient in English both written and spoken.
• Excellent Customer Service and Listening Skills.

Responsabilidades

• Support the Global Sales and Brand teams with information gathering.
• Assist in ensuring proper representation of brands.
• Organize all pre-tour information needed by travelers.

Conocimientos

Customer Service

Problem Solving

Attention to Detail

Team Player

Time Management

Communication

Educación

Vocational Qualification related to Travel & Tourism/Business

Herramientas

Computer skills

Descripción del empleo

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours. With the demand for travel returning, we are set up for this next chapter and we’d love for you to be part of it. Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging where everyone is encouraged to bring their authentic self to work each day. You’ll have the opportunity to grow your career and yourself alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world. If all that sounds like your kind of thing, we can’t wait for you to join us.

About the role

Reporting to the Regional Operations Manager, the Operations Coordinator serves the needs of G Adventures customers – internal and external. Duties include working with suppliers and the Reservations team using efficient processes and addressing foreseeable problems. You will also need to communicate clearly and efficiently with travelers. Provide support for the Regional Operations Manager to ensure accuracy of product and flow of operations.

Responsibilities

• Support the Global Sales and Brand teams in information gathering and logistics related to travellers before arrival.
• Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.
• Support product review and new product development.
• Organize all the pre-tour information needed by the travelers: Welcome Letters/Packages, Good to Go checks, boarding passes, reconfirmation of services where applicable.
• Monitor incident reports as they come in, communicate with the Reservation and CEO Manager as necessary to determine follow-up, and assist in issue resolution.
• Coordinate with the Regional Operations Leadership team regarding last-minute changes and keep the CEOs and providers informed.
• With deep knowledge of the region, assist the Reservation Team with solutions when new alternatives are needed to ensure the trip runs according to its itinerary.
• Support the Customer Solutions team for on-tour and post-tour issues, investigating and collaborating with stakeholders to manage situations and bring them to resolution.
• Assist with validations to facilitate vendor reservations in coordination with the reservations team, including on-tour and post-tour changes where system modifications are needed so invoices match the system when received. Assess and communicate cancellation fees to Base Camp Ops; collaborate with the buying team and negotiate with suppliers as needed.
• In case of emergency, you might be required to assist outside of regular work hours.
• Contribute to G Adventures performance by displaying a positive, enthusiastic attitude and involvement in initiatives and activities.

Requirements

Must Have:

• 3+ years experience in the travel industry
• Highly proficient in English both written and spoken
• Able to work on a Sunday to Thursday and Monday to Friday work schedule (5 days/week)
• Computer skills
• Familiarity with Regional Geography
• Excellent Customer Service and Listening Skills
• Problem Solving/Complaint Resolution
• Decision Making Skills
• Team Player, Flexible, Co-operative Approach
• Self Motivated and Goal orientated
• Excellent Attention to Detail, Well Organized
• Positive and Innovative Attitude
• Good time management skills

Nice to Have:

• Knowledge of G Adventures product in the region
• Vocational Qualification related to Travel & Tourism/Business

What do we offer you?

• Competitive salary commensurate with the role
• Competitive benefits package
• Birthday day off
• Vacation time for you to recharge
• Enhanced Parental Leave
• Learning and growth opportunities
• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.